Customer support with German and English (Entry Level Tech) â 4/6/8 hours (office based)
Customer support with German and English (Entry Level Tech) â 4/6/8 hours (office based)
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Job Description
Are you a fan of new technologies applications and state of the art devices Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of routers wi-fi set up and smart control systems and device integration.
Provide first class customer service and technical support through phone and e-mail:
- Help customers with account product and order -related inquiries
- Utilize provided tools and resources to resolve customer issues and walk-through
- Represent the client in a professional yet friendly manner through phone and email interaction
- Adhere to clients defined processes & procedures and company policies
- Transfer or endorse contacts to the appropriate department for resolution.
Qualifications :
- Excellent German skills (B2 or higher)
- Excellent English skills (B2 or higher)
- Computer Navigation Skills and multi-tasking
- Knowledge in internet routers specifications internet connectivity and troubleshooting
- Ability to communicate technical issues clearly to non-technical users
- Knowledge in Consumer Electronics specifications usage and troubleshooting
- Excellent communication skills
- Flexible working hours
Zustzliche Informationen :
All your information
- Attractive salary and long-term job security with a permanent contract
- Paid one-month product training full-time
- 21 days of paid annual leave
- Unique benefits package including:
- Additional health and life insurance
- Meal and gift vouchers
- Transportation allowance
- Employee recognition programs
- Individual training for professional development
- Clear career prospects with internal promotion opportunities
- Modern and pleasant work environment with cozy relaxation areas
- Flexible working hours: full-time or part-time (8- 6- or 4-hour shifts)
will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
