System Engineer -Japanese Bilingual
System Engineer -Japanese Bilingual
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$ 60000 - 62000
1 Vacancy
Job Description
Job Description:
- PC Server and Azure support for the customers
- Assists & Support customers (internal & external) with installation upgrading configuration troubleshooting and ongoing usability of workstations (desktops/laptops) printers peripheral equipment networking hardware VPN and software (on-site and remote)
- Support in-person and remote employee support on hardware software questions and network related problems (on-site and remote)
- Manage related to servers & Network document
- Creates manages documents and updates trouble tickets as necessary within the company ticketing system
- Escalation of problems when unable to resolve
- Other duties as assigned by Supervisor
- Provides advanced level technical support with the Microsoft suite of products (Windows 10 Office 2016 etc.)
- Ensures successful completion of all daily tasks (externally and self-assigned)
- Know and experience for Azure service and VM
- Create and update System Document Operation Manual Knowledge Base Trouble History etc.)
- Report to supervisor
Experience Required: 2 years of TCP/IP network work experience or equivalent knowledge.
Skills Required:
- English (Required) Japanese (Required)
- 2 years of TCP/IP network work experience or equivalent knowledge (Required)
- Helpdesk support experience (Preferred)
- Communication skills with customers vender/carrier and company staff.
- Documentation skills.
- Microsoft office products (Visio Word etc.) skills.
- Own car for visiting customer offices
- Know Azure (Desired)
- MCSA/MCSE (Desired)
Benefits Medical Dental and Vision Coverage Basic Life Insurance and AD&D Short-Term and Long-Term Disability Insurance Flexible Spending Account (FSA) 401(k) with company match Paid Time Off (PTO): Vacation sick and floating holidays; plus 13 paid holidays Tuition Reimbursement Program Gym Reimbursement Program Employee Assistance Program (EAP) Wellbeing Solutions Program
Employment Type
Full Time
