View Job description for Sr. Coordinator, Student Accounts

Reports To:

Bursar

Position Status:

Full-Time

Posted Pay Range:

$23.38-$29.22

If you thrive in a detail-oriented environment and enjoy helping others navigate important processes this role is incredibly rewarding. As a Sr. Coordinator Student Accounts youre not just crunching numbersyoure playing a critical role in students success by helping them understand and manage their financial obligations. Every day youll have the chance to make a direct positive impact on students educational journeys.

Why Join CWI

At the College of Western Idaho (CWI) you will work in a dynamic collaborative environment where problem-solving and innovation are valued and your contributions directly enhance the efficiency of the institution.

Key Responsibilities:

Student Account Billing Refunds and Collections Administration
Perform implement and maintain all student account billing activities including responding to inquiries via phone email and other communication methods.
Perform all refund functions involving CWIs 3rd-party partner for both Academic and non-credit programs.
Maintain and update all documentation related to the refund process including outstanding and expiring check reports and student refund preferences.
Implement and coordinate collection activities including internal outreach and coordination with external agencies.
Communicate with students agencies and other stakeholders regarding payments invoices and collections.
Coordinate monitoring and non-payment drop processes for students.
Provide back-up to Sr. Coordinator responsible for student refunding

Financial Reconciliation and Compliance Oversight
Reconcile multiple accounts for the Bursar including non-credit accounts receivable daily session reconciliations and miscellaneous receivable accounts.
Manage data and reporting related to bad debt tracking write-offs unclaimed property and collection agency recovery rates.
Monitor and manage compliance with Federal law changes related to collections.
Assist the Bursar with setup and auditing of all course billing tables and maintenance of Master Course lists with fee histories.

Process Improvement Reporting and System Support
Administer payment plan processes including the setup of master plans troubleshooting system testing and implementation of improvements.
Compile analyses generate ongoing reports and respond to information requests in a timely manner.
Perform administrative duties and make recommendations for workflow process improvements and internal controls.
Participate in the testing and implementation of new or enhanced system functionalities and billing processes.

Communication Training and Stakeholder Engagement
Interact professionally with executives government officials agencies students and the public.
Support departmental communication strategies to ensure accurate timely and professional engagement.
Convey by words and actions the values and mission of the College of Western Idaho (CWI).
Perform other duties as assigned to support department and institutional goals.

What Were Looking For:

Associates degree and/or 2 years of Accounts Receivable experience
3 years of collections experience preferred
Demonstrated knowledge of accepted accounting principles
Strong oral and written communication skills
Proven experience in problem-solving analyzing and researching data
Proficient in Excel Word and data entry
Ability to obtain a drivers license and means of transportation to multiple CWI locations.

Additional Instructions for Applicants:

Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week eligibility for remote work is determined on a case-by-case basis at the hiring managers discretion. All candidates must reside within or be willing to relocate to a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

Benefits:

• For more information on health insurance including coverage details and plan summaries visit
• Retirement plans with employer contribution of over 11%
• Health Savings Accounts and Flexible Spending Accounts
• Employer-paid life insurance and short- and long-term disability insurance
• Eleven paid holidays per year (faculty may vary)
• Generous vacation and sick leave
• Paid Parental Leave
• Tuition discount on classes at CWI and other colleges

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status gender identity sexual orientation or any other applicable legally protected status.