Studio IT Coordinator
Studio IT Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 111700 - 167500
1 Vacancy
Job Description
Why PlayStation
PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.
***Working Location: This role is hybrid/onsite at our San Diego office.***
The Studio IT team is obsessed with great customer service and meeting the demands of the game production environment. It requires organization enthusiasm and a drive to exceed expectations. While this is not a direct tech support role the Studio IT Coordinator will bring together the efforts of the team at large to meet specific goals and deliverables as well as map processes and establish documentation so we continue to improve. This role will be expected to establish meaningful analytics to illustrate the effectiveness of the team.
The operations of a multi-project team are complex and often conflicting. This role will help manage the demands of the team between reactive requests and project deliverables. It will require coordination of many layers of time sensitive logistics while making sure key stakeholders are communicated with. Some of these logistics are directly operational helping with ticket queues and service level agreements feeding indicative metrics on overall team performance. Other areas are more project and initiative based involving the focus of resources to meet specific goals.
Responsibilities:
- Coordinate with the IT Site Managers and on-site support teams to collect updates on prioritized initiatives.
- Drive Studio IT sites to deliver common project goals and deliverables.
- Champion communication and coordination between Studio IT sites.
- Prepare reports and presentations that promote Studio IT accomplishments and performance to customers and internal parts of the IT Organization. This will include a quarterly report card annual accomplishments and specific project-related summaries that focus on KPIs and metrics.
- Work with the Studio IT Director to ensure general policies and procedures are defined across all SIE-managed studio sites. Help create and maintain a documentation catalog of services procedures and policies in use across the Studio IT landscape.
- Escort complex service tasks for high level engagements through existing process and the appropriate teams as necessary while calling out and navigating challenges.
- Set expectations and communicate to project stakeholders on a regular basis.
- Help develop and maintain life cycle management processes with SIE-managed studios with a goal of the team being able to manage an accurate inventory of IT assets and licenses for supported users.
- Gathering requirements from Studio IT management identify and tackle opportunities for process mapping documentation and improvement.
- Report on internal initiative tasks developing performance reports and dashboards in various reporting tools for various stakeholders.
- Assist with shipping and receiving process of IT Assets to and from remote locations.
- Help facilitate the onboarding and offboarding process with supported teams.
Key Competencies:
- An insatiable organizer with great attention to detail and accuracy in documentation.
- Problem-solving skills with an aggressively proactive approach.
- Ability to collaborate effectively in a team-oriented environment.
- Finely-tuned communication skills with varying dialects based on audience and context.
- Adaptability to fast-paced often chaotic IT environments in the entertainment industry.
- Technical aptitude with available organizational tools ITSM Project Planning Reporting Brainstorming Documentation and strong skills in the tools to illustrate and organize data: Powerpoint Excel Tableau Sharepoint Miro Trello Service Now etc.
- Familiarity with technology basics knowledge of concepts enthusiasm for potential but respect for limitations.
- 4 years of project management or operations experience preferably in a production environment.
- Innovative and driven personality who desires to be part of a dynamic team that is in high demand.
- Strong personality who thrives in being a positive influence for change in a change-resistant setting.
Please refer to ourCandidate Privacy Noticefor more information about how we process your personal information and your data protection rights.
At SIE we consider several factors when setting each roles base pay range including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge skills experience and location.
In addition this role is eligible for SIEs top-tier benefits package that includes medical dental vision matching 401(k) paid time off wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Clickhere to learn more.
The estimated base pay range for this role is listed below.
$111700 - $167500 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Required Experience:
IC
Employment Type
Full Time
