Meteorological Customer Support Representative
Meteorological Customer Support Representative
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Job Description
For decades DTN has been the silent force behind some of the worlds most critical industrieshelping businesses navigate complexity uncertainty and risk with smarter faster decisions. From agriculture to energy to weather intelligence our proprietary Operational Decisioning Platform transforms raw data into decision-grade insightsenabling companies to optimize supply chains ensure market stability and safeguard infrastructure against disruption. We dont follow trendswe set the standard for precision trust and operational impact.
Job Description:
We are seeking a passionate individual who values positive customer engagement and has a strong desire to find solutions to complex problems. This role centres around working with a wide variety of weather-based products designed to help customers make safe and effective operational decisions.
DTNs weather solutions serve customers all over the globe spanning multiple sectors including aviation ground transportation offshore utilities mining and public safety. In this role you will be required to assist customers with technical questions regarding DTN products and services via email phone call and online chat. You will be asked to identify validate and research the problems and determine the appropriate action for resolution while maintaining a positive customer experience.
Responsibilities:
Monitor and respond to customer e-mails phone calls and online chats
Research and validate reported problems related to online platform functionality data delivery and meteorological data quality
Analyze meteorological data sets for accuracy and be able to educate customers about a wide range of weather parameters
Collaborate with project management development personnel and other customer support representatives to identify solutions and product enhancements
Coordinate with Customer Success Managers to ensure services are meeting customer needs
Build out documentation workflows to assist global customer support teams in maintaining a unified process
Lead video call meetings with customers to help diagnose and troubleshoot issues
Migrate customers to new modern solutions
Some shift work may be required including evenings and weekends
Background and Skill Sets:
Prior experience in a customer-facing position.
Background/understanding of meteorology.
Effective interpersonal skills (written and oral) and the ability to communicate effectively to a variety of personnel levels including external and internal
Experience with modern web technologies (HTML5 CSS3 AJAX JQuery etc)
Experience supporting REST APIs
Knowledge of programming languages (Python PHP etc.)
Ability to prioritize multitask and work well under pressure
Experience working tickets and managing priorities within an issue tracking system (Salesforce Jira Zendesk etc.)
Experience working in Confluence Microsoft Teams AWS PowerBI and ChurnZero
The targeted hiring base pay range for this position is between $41250 and $55000. DTN is a pay for performance organization which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors including but not limited to: prior work experience training/education transferable skills business needs internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
Recruitment Fraud Notice
DTN is aware of incidents where external parties have impersonated our organization issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @ email address or through our Paradox AI automated scheduling platform (Talent IQ) and any offers are extended directly by our Talent Acquisition team following a formal interview process.
If you receive a suspicious message or offer claiming to be from DTN please do not engage. Report it as phishing or spam and contact our Talent Acquisition team at to verify the legitimacy of any communication.
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Why DTN
OUR VISION: To be the independent trusted source of insights to our customers who feed protect and fuel the world.
OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.
OUR VALUES: Customer-Focused Forward-Thinking People-Centric Solution-Oriented
We have great benefits at DTN apply today to find out more!
At DTN we are an equal opportunity employer. Come join us as we help feed fuel and protect the world!
** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Required Experience:
Unclear Seniority
Employment Type
Full-Time
