Tactics - Customer Service Representative
Tactics - Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Type: Non-Exempt- Full Time
Shift: TBD either 4-10 or 5-8 scheduling. Must be able to work at least one weekend day.
Reports to: Customer Service Manager
At Tactics we believe everyone should have the opportunity to stand sideways on a board. Our mission is to provide our customers with the best selection of gear shoes apparel and accessories to help them get outside and have fun. With a rich history that spans over two decades Tactics has evolved into a leading online retailer. Our journey began with a small brick-and-mortar store in Eugene Oregon serving the local skateboarding and snowboarding community. As our reputation for quality products and exceptional customer service grew so did our reach. Today we proudly serve customers from around the world offering an extensive range of products from the most trusted brands in the industry.
At Tactics our philosophy is simple: we look for candidates who authentically love the skate & snow industry and the products we sell as much as we do. We value a commitment to excellence a growth mindset and a willingness to never settle for the status quo. We seek candidates who positively represent Tactics by being brand ambassadors and who reinforce our culture of creating a fun and welcoming atmosphere.
The Job
Responsibilities in this position include building and maintaining excellent customer relationships assisting customers with orders responding to product questions processing returns partnering with other departments to solve problems and assisting enthusiastic dedicated detail-oriented person with a positive attitude who can prioritize work successfully independently and on a team solve problems and have excellent follow-through.
The Perks
- Medical insurance dental Insurance life Insurance vision insurance long-term disability health savings account and more
- Opportunity to enroll in the 401(k) program with employer contribution
- Paid time off and holidays
- Great work-life balance - opportunities for growth and development
- Employee discounts such as gear and lift tickets
- Opportunity to serve in your community with volunteer paid time off Tactics community events and more
Benefit availability and perks may be subject to location and length of employment; Tactics reserves the right to update the benefits and perks at any time.
What You Will Bring
- Communicate positively and effectively with our customers and internal staff through calls emails and live chat.
- Answer product-related questions from online customers general inquiries and internal staff.
- Assist with the placement of orders refunds or exchanges.
- Possess and accurately communicate snowboarding skateboarding apparel products and footwear knowledge.
- Possess a willingness to constantly evolve as new ideas and procedures are added to our front line.
- Thrive in a team environment focusing on communication problem-solving and mutual respect.
- Reliable attendance is a must.
- Analyze specific orders for signs of fraud.
- Troubleshoot unusual order fulfillment issues.
- Must have reliable transportation.
- Note: The position is based at our office in downtown Eugene. The staff rotates one day shift at the Distribution Center in Coburg.
What You Will Need
High school diploma or equivalent related experience
What To Expect
The position involves sitting for long periods. There will be periods of standing and/or walking in a warehouse environmentMost of your shift will be on a computer and typing a keyboard. You will use your hands to handle control or feel objects tools or controls. You will need to be able to focus on one source of sound and ignore others. It is essential to be able to understand the speech of another person speak clearly so listeners can understand. You will need to be able to see details of objects that are less than a few feet away. There will be times that you will perform physical demands including but not limited to bending sitting standing reaching and lifting. This job involves some lifting of products up to 25 - 30 lbs.
In the Eugene Location there is an indoor open office workspace.
In the Eugene Location - temperature-controlled climate
In the Coburg Location - the ability to work in a partially climate-controlled warehouse environment.
In the Coburg Location the ability to work around elevated noise levels.
Starting Hourly Rate
$16.75
Tactics embraces the diversity of its applicants employees vendors and customers. We are committed to creating and maintaining a workplace where all employees can participate and contribute to the businesss success and are valued for their skills experience and unique perspectives. This commitment is embodied in company policies and how we do business at Tactics and is an essential core value.
Required Experience:
Unclear Seniority
Employment Type
Full Time
