• Maintain complete knowledge of and comply with all departmental policies service procedures and standards.
• Ensure that standards are maintained at a superior level daily.
• Provide excellent customer service facial services protocols and body therapies to all guests.
• At all times to be flexible courteous resourceful and cheerful. To create an environment that is professional.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• To work in a safe manner and create a safe environment for internal external guests of the spa.
• To know all the safety and fire procedures.
• To report for duty punctually wear the correct uniform and shoes.
• To maintain a high standard of personal appearance and hygiene as per the spa grooming standards.
• Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints ensuring guest satisfaction.
• Monitor and maintain cleanliness sanitation and organization of assigned work areas to ensure the spa is kept to the highest standard of cleanliness and comply with health hygiene and safety regulations.
• To always check and maintain the ambiance set-up in accordance with the minimum standards.
• To greet guests in accordance with the standards.
• To greet guests in accordance with the standards.
• Providing spa beauty and massage treatments in accordance with spa standards.

• Maintain back bar par levels with designated supplies forms and resource materials report shortages to treatment supervisor.
• Follow all spa policies and procedures related to spa services record-keeping clientele equipment and environment.
• Educate inform and promote spa services to spa clients and employees.
• Inform Spa & Wellness management of any guests complaints concerns equipment or supply issues.
• Maintain knowledge of hours of operation memberships reservations fees treatments products and merchandise as well as pertinent hotel information.
• Communicate and develop good working relationships with the Spa team and Hotel associates members and repeat guests.
• Assist with special events/workshop and perform other duties as assigned by the Spa & Wellness management.
• Be familiar with all hotel/spa packages promotions prices and rates.
• Attend all scheduled meetings classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
• Perform opening and closing procedures.
• Clean spa treatment room between clients and set up the treatment room for the next client in accordance with spa standard set-up requirements.
• Maintain inventory products.
• Schedule guest appointments and fill in client history record for each client treated.
• Verify medical releases from guests with applicable medical conditions.
• Conduct appointments according to guests comfort desire and wellness goals. Follow service protocol.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Sanitize implements.
• Sell/promote homecare recommendations and products.
• Complete required post- treatment documents.
• Handle emergency procedures and report any accidents to your manager and security.
• Responsible for stocking supplies needed for cabinets (sheets towels blankets refill oils creams and all products used by therapists while performing their treatments).
• Follow established standard guidelines for massage/ treatment procedures.
• Assist all other staff at times of need.
• To attend all departmental and general staff meetings.
• Maintain a positive attitude toward guests co-workers subordinates and Director of Spa & Wellness. Do not engage in gossip or any dialogue that may diminish the direction and goals of TAA.
• Keep an open and flexible attitude; be willing to change.
• All other duties as required.

• Complies with the company policies.
• Works within all pre-set budgetary limits
• Takes on other tasks in addition to the ones stated in a reasonable framework.
• Develops and updates policies and manuals as related to the division/department for implementation in the field while ensuring compliance to the same for consistency across the group.
• Is alwavs a brand ambassador and ensures brand integrity and clarity are always maintained.
• Models the companys culture vision mission and core values at all times
• General Skills
• Must be able to perform job functions with attention to detail speed and accuracy; prioritize organize and follow-up; be a clear thinker remaining calm and resolving problems using good judgment;
• As a 1099 employee you are required to supply all business materials products and cleaning supplies needed to conduct your daily day to day services.

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