Shipping Credits And Returns Specialist
Shipping Credits And Returns Specialist
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Job Description
Job Details
Description
Looking to start an exciting new career City Electric Supply offers excellent career opportunities for people who are friendly motivated and passionate about providing incredible customer service.
About City Electric Supply
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our customer service first core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7400 people at over 1000 branches worldwide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year while staying true to our Company values.
Summary
We are looking for an individual with a strong background in planning and scheduling shipments as well as processing claims for LTL carriers and FedEx/UPS. The ideal candidate will also be experienced in handling customer credits returns and refunds with accuracy and empathy. A Customer First Always mindset is essential to thrive in this role and align with our service-focused culture. This position supports the CES Online division and is based at our headquarters office located in downtown Dallas TX.
Essential Job Functions
- Coordinate shipments based on warehouse needs including large LTL (Less Than Truckload) orders.
- Create shipping labels and coordinate logistics for product returns from branches and customers.
- Ensure accuracy of shipping documentation and maintain detailed records of shipping and returns activities.
- Generate outbound bill of ladings and calculate freight costs as needed.
- Schedule delivery and pickup appointments with carriers for Distribution Centers.
- Communicate expedite requests and scheduling changes to relevant teams and departments.
- Track and follow up on claims for lost damaged or delayed shipments to recover shipping value and product costs.
- Provide shipping quotes to customers via phone and email ticketing system in a timely and professional manner.
- Research and investigate customer issues using internal systems and available resourcesapproach each case with attention to detail and a Sherlock Holmes mindset understanding that not all scenarios are black and white.
- Process and issue credits and returns accurately ensuring proper approvals and adherence to internal guidelines.
- Deliver empathetic customer care throughout the returns and credit process balancing policy enforcement with client satisfaction.
- Prioritize and complete tasks with a strong sense of urgency to meet deadlines.
- Maintain positive working relationships with customers coworkers and supervisors to ensure a high level of service and collaboration.
- Adapt to shifting priorities and collaborate with cross-functional teams to support continuous improvement in shipping and returns processes.
- Ability to multi-task and to work effectively in a collaborative team environment.
- Ability to work full-time or overtime if necessary.
Qualifications
Education/Experience
- High school diploma or equivalent.
- 3 to 5 years experience within a customer service support atmosphere.
- Background in the electrical field and product knowledge required.
- Knowledge of customer service principles and practices.
- Proficient in relevant computer applications.
Competencies
- Excellent interpersonal verbal and written communication skills.
- Excellent listening skills and the ability to ask probing questions and understand concerns.
- Customer/Client Focus.
- Strong problem analysis and problem-solving skills.
- Strong work ethic and self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment.
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
- Able to learn and navigate new software with good data entry and typing skills with attention to detail.
- Teamwork.
- Stress tolerance.
- Resilient.
Benefits Offered:
- Medical Dental Vision Insurance.
- 401(k) company match program.
- Telehealth.
- Short-term and Long-term disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness Hospital Confinement Accident Insurance Supplemental Life Insurance.
- Employee Assistance Program.
- Mental physical financial wellness.
- Auto and Home Insurance discount.
- Paid Time Off and 7 paid Holidays.
- Paid Pregnancy Parental and Adoption Leave programs.
- Employee Discount Program.
- Training Programs.
- Internal growth opportunities in a fast-growing company.
- In some jurisdictions state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.
Supervisory Responsibility
This position has no supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing walking bending kneeling stooping and climbing. The employee must be able to lift and move items up to 50 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EEO Statement
We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices including selection hiring assignment re-assignment promotion transfer compensation discipline and termination. The Company prohibits discrimination harassment and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy childbirth or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal state or local law. We support protected veterans and individuals with disabilities through our affirmative action program.
Attention Applicants
If you have a disability and need a reasonable accommodation to complete any part of the application process or if you have difficulty accessing or using the online application process and need an alternative method please contactus at or 1-.
City Electric Supply is a drug free workplace.For further information about CES visit our website at .
Required Experience:
Unclear Seniority
Employment Type
Unclear
