AD, Product Management - Chewy Vet Care
AD, Product Management - Chewy Vet Care
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Job Description
Our Opportunity
Chewys mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. Within Chewy the Chewy Health team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
We are currently hiring anAssociate Director Product Management - Chewy Vet Care in Bellevue WA or Boston MA offices. You will play a vital role in developing and improving a suite of services within Rhapsody the Practice Information Management System (PIMS) software used in CVC practices. This is an outstanding opportunity to join and manage a team from the ground up working on innovative solutions that strive to transform care delivery in the pet health industry.
In this role you will own the development and product execution of the Care Team product roadmap working closely with cross-functional teams to ensure alignment and successful delivery. Your responsibilities will include running intake processes prioritizing development work managing your team in product requirement documentation and ensuring that features are launched as planned. Additionally you will monitor performance against KPIs analyze trends from metrics and drive optimization and continuous improvements.
As a Rhapsody PIMS product leader you will collaborate with Product Design Technology Merchandising Customer Service Operations and Executive Leadership teams to develop and implement a product vision and a multi-year roadmap that aligns with the growth of our Chewy Vet Care business.
What Youll Do
- Customer-Centric Focus: Be responsible for theCare Team experience ensuring a seamless experience. Identify customer/user types and define relevant use cases.
- Collaboration & Requirements: Work closely with partners to develop clear product requirements and use cases.
- Innovation & Vision: Drive the exploration of new features and insights that impact pet parents and the care team. Write both short and long-term product vision statements.
- Product Development & Roadmap: Develop and maintain a product roadmap and backlog ensuring alignment with customer-first goals. Be responsible for cross-functional delivery leading both technical and non-technical tracks.
- Success & Performance Measurement: Define measure and communicate the impact of product changes to guide prioritization.
- Risk Management & Delivery: Identify risks to project deliverables and timelines ensuring successful product delivery and minimizing roadblocks.
What Youll Need
- Experience & Leadership: 8 years in digital product management with experience in leadership and delivering end-to-end projects.
- Tech & Product Expertise: Hands-on experience with EMR PIMS or health information management technologies. Strong ability to conceptualize develop and scale products/services.
- Communication & Collaboration: Excellent written and verbal communication skills with a collaborative approach and a strong sense of ownership in delivering customer-centric solutions.
- Analytical & Critical Thinking:Ability to turn data into actionable insights and develop a clear customer-focused product vision backed by qualitative and quantitative data.
- Prioritization:Strong attention to detail with the ability to prioritize tasks.
Bonus
- Industry Knowledge: Familiarity with the pet care industry trends and in-depth experience within the veterinary profession in the US.
Hub Locations & Work Arrangement
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Employment Type
Full Time
