Client Onboarding Specialist -
Client Onboarding Specialist -
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Job Description
Job Title: Client Onboarding Specialist
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD/month (final amount will be based on the candidates final interview with the hiring manager)
Work Schedule: Monday - Friday 7:00 AM - 4:00 PM 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM (EST) (flexible within this range)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Sagan provides a high-performance remote work environment ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a fast-growing product-focused tech company that provides a global group gifting swag rewards and recognition platform. Their platform empowers companies to send curated or customizable gifts to groups of 5 to 10000 recipients with ease. They are headquartered in New York and are known for their collaborative fast-moving culture and dedication to customer excellence.
Position Overview:
As a Client Onboarding Specialist youll play a vital role in guiding new customers through the early stages of their journey from account setup to hands-on product training. Youll be the main point of contact during implementation helping clients feel confident and excited while aligning platform features with their business goals. This is a strategic relationship-focused role that drives product adoption long-term satisfaction and retention.
Key Responsibilities:
- Lead new customers through the onboarding process from setup to full product training.
- Act as the primary point of contact during onboarding building strong and trusted relationships.
- Customize onboarding experiences based on each customers business goals and use cases.
- Deliver engaging outcome-driven training sessions to boost user confidence and adoption.
- Collaborate cross-functionally with Product Sales and Customer Success to ensure a consistent and informed customer experience.
- Identify early signs of friction or opportunity in accounts and flag them to internal teams.
- Document customer goals and platform use cases to support long-term success.
- Continuously refine onboarding materials based on customer feedback and feature changes.
- Create excitement and promote best practices to drive early product value.
- Monitor onboarding milestones and progress to ensure client timelines and goals are met.
Qualifications:
- 1-2 years of experience in a customer-facing onboarding or training role.
- Excellent written and verbal English skills.
- Strong listening and communication skills; comfortable engaging with a wide variety of customers.
- Process-driven organized and attentive to detail.
- Positive adaptable and able to work in a dynamic fast-paced team.
- Comfortable with remote tools and working independently.
- Available to work full-time within EST hours (7 AM-6 PM flexibility as noted).
- Motivated to contribute to a mission-driven startup environment.
Nice-to-Haves:
- Background in SaaS customer onboarding or employee engagement tools.
- Familiarity with onboarding or CRM software.
- Fluency in additional languages.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in text-based PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
