drjobs Customer Planning Technician - Customer Response and Streetworks

Customer Planning Technician - Customer Response and Streetworks

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1 Vacancy
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Job Location drjobs

Glasgow - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Together we are Trusted to Serve Scotland.

Its not every job where you make a difference for the people of Scotland. But its whats behind every job here. The work we do keeps Scotlands water flowing from reservoir to tap and from sewer to treatment plant.

Join us as a Customer Planning Technician within our (CR&S) team. Together well protect Scotlands most precious natural resource: our water.

The CR&S team are involved in the planning and scheduling of customer generated work including burst repairs lead pipe renewals and ironworks. We are responsible for ensuring compliance with the New Roads and Streetworks Act (NRSWA).

As a Customer Planning Technician within the team you will be required to prioritise and plan work to meet customer SLAs whilst ensuring NRSWA compliance and keeping the customer informed at all stages of progress.

What youll do

Your day-to-day will include planning and managing all sorts of work to make sure our customers are happy. From those planned projects to unexpected situations youll be on top of it all. Youll be the go-to person for letting the councils know about all the action happening on the roads. Youll be the brain behind the operation working out maintenance plans and using your skills to maximise the efficiency and effectiveness of available resources and assets and managing the risk to the businesses critical assets. Youll be an excellent communicator keeping our customers in the loop every step of the way and youll be the bridge between our operations and our Alliance Partners. Basically youll be making sure everything runs smoothly all while being ready to handle anything unexpected that comes our way.

What youll need

You will have the ability to work in a planned environment and prioritise workloads alongside managing urgent work that may arise. Youll be customer-focused committed to going the extra mile to ensure excellent customer service is provided. Youll be proactive and driven with the desire to take ownership of the customer journey to ensure highest level of customer experience.

Excellent communication skills are essential in this role and you will have the ability to drill down to understand the root cause of a problem work well with other team members and have a desire to embrace change and culture of continuous improvement.

It would be beneficial if you also had a working knowledge of; Aurora (Street Works Register) system NRSWA (New Roads Street Works Act) legislation Workflow Management Systems (e.g. Ellipse/Salesforce); Scheduler Systems (e.g. Salesforce) and experience of stakeholder management.

Looking out for you

While the work we do is important we know its not the only thing that matters. Thats why we make sure you have everything you need to find a good work-life balance.

Youll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption maternity and parental leave. And for the everyday We embrace flexible working.

For your future theres our pension (the know-what-youll-get-when-you-retire kind) as well as life assurance.

As for some nice extras You can expect an annual company bonus. Not to mention access to SW Splash handy rewards that can save you money on holidays bills and shopping.

The not-so-small print

This role will be a Grade 5. If youre new to Scottish Water youll join us on a starting salary of 29800. Performance-driven pay progression would then allow you to move through the range to a maximum of 35760.

If youre interested in this role or know someone else who might be - well be accepting applications until midnight on Tuesday 17th June 2025. And were aiming to do interviews for this role w/c 23rd June 2025.

Job offers at Scottish Water are conditional and will be confirmed on completion of our pre-employment screening e.g. referencing criminal record checks license checks etc. Screening is conducted on our behalf by a third party and must be completed before your start date. Dont worry - well only start these checks once youve accepted an offer.

A few final things worth knowing

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youre interested in this job but dont tick all the boxes apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So dont rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). Were also aware that some people might be experiencing temporary challenges because of life events like menopause. Were very used to making adjustments so please dont be afraid to ask.

As part of our commitment to developing a flourishing Scotland its important that all our employees are Scottish taxpayers. If you join us your home address will need to be in Scotland. If you dont already live here youll need to commit to moving here within your first three months.

Finally (finally!) candidates who havent submitted an application in the last 12 months will have their records removed from our recruitment database. You wont need to do anything. Your data will be automatically deleted.


Were here to help. Ask us anything at


Required Experience:

IC

Employment Type

Full-Time

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