ICT Support Specialist - Part Time

We have an exciting Full-Time opportunity to join our support team in the role ofICT Support Specialist - Level 1at our Brighton Support Office VIC.

This is a Part Time role - 3 days per week.

Who We Are Join Retailors and Shape the Future of Retail
At Retailors we dont just sell productswe create unparalleled experiences and push the boundaries of sport tech and lifestyle retail. As a leading Nike Samsung and Mattel partner in Australia and New Zealand we operate an expanding global network of premium retail stores delivering best-in-class consumer experiences across multiple regions.

Our goal is simple: to empower team and inspire consumers through innovative retail conceptsand a relentless passion for retail. From our stores to our Support Office we cultivate a high-energy results-driven culture where leadership teamwork and excellencethatdefines our success.

Whats in it for you

• Generous Staff discounts for you and your family on all RPG retail brands including Nike and Samsung
• A paid day off for you to celebrate your Birthday
• Recognition of performance and contribution with Monthly MVP awards
• Employee wellness program and access to EAP support
• An opportunity to work with a team and business that has very well defined Purpose Blueprint and Values.
• Continuous growth and development opportunities
• A rewarding career with a business committed to stay focused on team culture

Key Responsibilities

Service (Support)

• Monitoring and responding to active/stale tickets
• Maintain an average of 95% SLA for I.T Department
• On-Call service (Rostered every 2 3 weeks)
• Maintaining VOIP VPN User Account / Hardware Provisioning
• Maintaining Point of Sale App Procurement and Deployment
• Analyse and proposal service/incident remediation from Service Desk data
• Monthly Service Reports with Departmental follow ups on Service

Operations (Reactive and Proactive tasks)

• Technician prioritisation for daily weekly and monthly
• Contribution and leading weekly ticket WIPs (Work-in-progress)
• Cross functional relationship and I.T investigations
• Managing Personal ICT Planner tasks and aligning with ICT Business Strategy
• Support Business with store openings/closures and refurbishments
• Using technical awareness to build efficiencies and innovation from daily support tasks.

Asset Management (Hardware / Apps)

• Building and Maintenance of Asset management spreadsheets/platforms
• Managing and assisting in software/hardware renewals
• Managing equipment lifecycle plans and orchestrate business solutions from trends of hardware failures
• Build Sound knowledge of Hardware Specifications to Allocate Right Hardware for End User

To be successful in this role we require:

• Preferably 6-12 months experience in IT Support and Customer service
• Some experience with ERP support and application support
• Administration experience of Office 365
• Strong task planning prioritisation skills and time management
• Very clear communication skills (ability to bridge non-technical with technical users)
• Ability to identify system process improvements and root cause discoveries
• Analytical abilities dashboarding and reporting
• Ability to handle critical/stressful situation
• Ability to challenge the status quo
• Works collaboratively as a team player and lead the team
• Experience with User and Hardware provisioning
• Ability to present reports and statistics to large audiences
• Ability to drive have access to a car and hold an Australian license
• On-Call Support will be required

We CARE we COACH we have ENERGY we are ACCOUNTABLE and we INNOVATE!

For more opportunities within our stores visit:

Residency Note:To be eligible to apply for this role you must be an Australian or NZ citizen or have an appropriate visa to apply.