Position Summary:
As a Lead Dispatcher Supervisor you will play a crucial role in the daily operations of our paratransit services. You will oversee a team of dispatchers ensuring that all transportation requests are handled efficiently and effectively. Your primary responsibilities will include:
Key Responsibilities:
Dispatch Management: Supervise and coordinate the activities of dispatchers to ensure optimal service delivery.
Interdepartmental Communication: Foster strong communication channels with other departments (e.g. operations fleet and safety) to ensure a smooth flow of information and efficient coordination of resources.
Customer Service: Provide exceptional customer service by promptly addressing inquiries resolving issues and ensuring customer satisfaction.
Team Leadership: Motivate train and develop your team to achieve high performance standards.
Performance Monitoring: Track and analyze key performance indicators to identify areas for improvement and implement necessary changes.
Emergency Management: Develop and implement emergency procedures to ensure a timely and effective response to critical situations.
Reporting to Leadership: Prepare and submit regular reports to leadership on the performance of the dispatch team including key metrics operational issues and recommendations for improvement.
Availability: Ability to have regular and predictable attendance ability to work a flexible schedule including working various shifts weekends holidays and split days off.
Qualifications:
High School Diploma or equivalent required.
Valid Drivers License.
Minimum 3-5 years of experience in paratransit dispatch or logistics.
1 year of customer service experience.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and dispatch software.
Ability to work under pressure and handle multiple tasks simultaneously.
Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Supportive and collaborative work environment.