drjobs Lead Dispatcher Supervisor

Lead Dispatcher Supervisor

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1 Vacancy
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Job Location drjobs

Philadelphia, PA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Position Summary:


As a Lead Dispatcher Supervisor you will play a crucial role in the daily operations of our paratransit services. You will oversee a team of dispatchers ensuring that all transportation requests are handled efficiently and effectively. Your primary responsibilities will include:





Key Responsibilities:

Dispatch Management: Supervise and coordinate the activities of dispatchers to ensure optimal service delivery.
Interdepartmental Communication: Foster strong communication channels with other departments (e.g. operations fleet and safety) to ensure a smooth flow of information and efficient coordination of resources.
Customer Service: Provide exceptional customer service by promptly addressing inquiries resolving issues and ensuring customer satisfaction.
Team Leadership: Motivate train and develop your team to achieve high performance standards.
Performance Monitoring: Track and analyze key performance indicators to identify areas for improvement and implement necessary changes.
Emergency Management: Develop and implement emergency procedures to ensure a timely and effective response to critical situations.
Compliance: Ensure compliance with all applicable regulationsAW1 SR2 SR3 AW4 policies and procedures.





Required Experience:

Manager

Employment Type

Full-Time

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