Business Development - Service Agent
Business Development - Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Providing Optimal Level Customer Service Effectively Drive customer traffic to all service drives by making outbound campaign calls while also handling inbound inquiries and appointments.
Principal Duties and Responsibilities
Meet minimum standards of 80calls and 30 appointments
Answer incoming calls promptly and effectively
Handle inbound service appointment inquiries efficiently
Transfer inbound calls accordingly
Effectively manage campaign call lists
Produce additional service traffic through outbound calls
Understand the schedule of each service drive and set appointments accordingly
Maintain follow-up schedule for each campaign
Use extreme customer service when assisting customers with call needs
Stay up to date on all dealership personnel and phone call transfer processes
Professional Communication with customers
Job requires a minimum 40 hours per week; 8-hour workday with allotted 1-hour unpaid lunch break
Reports to: Business Development Manager
Minimum Qualifications Skills Work Experience Requirements
Understanding of Stuckey Automotives Excellent Customer Service
Honesty Integrity Trustworthiness Kindness
Driven and Passionate to achieve growth and goals within the BDC
Excellent Communication skills
Strong Professional Manners
Required Experience:
Manager
Employment Type
Full-Time
