Student Support Specialist III (Military and Veterans Services Program Coordinator/School Certifying Official)
Student Support Specialist III (Military and Veterans Services Program Coordinator/School Certifying Official)
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$ 3490 - 4363
1 Vacancy
Job Description
Title: Student Support Specialist III (Military and Veterans Services Program Coordinator/School Certifying Official)
Salary Range: $3490- $4363 per month
Contract Term Length:12 Months
Standard Hours:37.5
Work Location:On-Site
FLSA Status: Non-Exempt
College: Bluegrass Community & Technical College
Campus Location: Bluegrass C&TC - Leestown Campus
Department: Provost
Total Rewards
Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence innovation and creativity including:
- Exceptional health care vision dental coverage for you and your family
- Tuition reimbursement/waiver for you your spouse and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
The Military and Veterans Services Program Coordinator/School Certifying Official provides a holistic case management model of student services to facilitate student completion of educational goals. The Military and Veterans Services Program Coordinator/School Certifying Official will assist students seeking guidance regarding the programs (federal and state) offered by veterans affairs. In addition will provide information on community resources monitor academic progress provide guidance/coaching and identify (collaboratively) solutions to barriers (social and academic). The Military and Veterans Services Program Coordinator/School Certifying Official will assist students with understanding college procedures and policies and respond to questions from students parents faculty staff and other interested parties.
Job Duties:
- Certify enrollment and changes in enrollment of eligible students to the veteran affairs.
- Assist students in the application process regarding receipt of their veteran benefits as well as their financial aid application application to BCTC and any other required forms
- Maintain appropriate student records in compliance with the veteran affairs requirements.
- Request approval from the state approving agency of new educational programs.
- Provide the state approving agency with certified copies of current college catalog handbook and academic calendar.
- Organize payment authorizations from third party agencies and provides that information to the business office bookstore and financial aid.
- Act as a liaison and resource for veteran and military affiliated students.
- Assist with maintenance of the Veterans Affairs web page.
- Coordinate the operations of the Military and Veteran Student Services Veterans Center.
- Assist in facilitating programing for military and veteran services.
- Increase student persistence retention certificate/degree/diploma completion and/or successful transfer.
- Operate in a case management/high-touch service role focused on retention management outreach and intervention.
- Provide an welcoming and supportive environment for all students.
- Regular communication with students staff and faculty through various means such as e-mail phone classroom visits video appointments (Teams etc.) text and face-to-face conversation.
- Develop and enact ongoing communication and targeted outreach plans for the military and veteran population including email texting campaigns social media etc.
- Refer and/or assist students with navigating both college services and community services and resources when appropriate. These referrals include interventions to address mental health issues accessibility services food or housing insecurities financial aid assistance and more. Assist in scheduling appointments with these resources when necessary.
- Appropriate documentation and concise notes of student interactions referrals resources and interventions.
- Serves on college and system-wide committees as assigned.
- Supervise VA work-study students.
- As a member of the Registrars staff will assist in other areas as needed.
Minimum Qualifications:
- Bachelors degree (related field) and four years related experience or equivalent.
Preferred Qualifications:
- Masters degree in related field and four-years related experience or equivalent.
Additional Skills Requested:
- Knowledge of VA policies and certification procedures
- Excellent communication skills organizational skills leadership skills attention to detail and technical and professional knowledge
- Strong problem-solving skills
- A positive attitude and ability to plan and adapt to change
- Ability to collaborate effectively with college departments and cross-functional teams
Employee Rights -Employee Polygraph Protection Act
Equal Opportunity Employer -The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
Required Experience:
IC
Employment Type
Full-Time
