Regional Workplace Experience Lead – AsPAC

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Regional Workplace Experience Lead AsPAC

JLL supports the Whole You personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

Regional Workplace Experience Lead AsPAC

Work Dynamics

What this job involves

In this role you will be responsible for leading and implementing Workplace Experience Program initiatives in partnership with operational and support teams in the Asia Pacific region. Your key responsibilities will include supporting the delivery of workplace experience services overseeing internal communications and driving employee engagement initiatives across a portfolio of client sites. The location of the role will be in Pune India with occasional travel within the Asia Pacific region.

As the Workplace Experience Lead you will take on a pivotal role in delivering workplace experience aligned with the global employee experience plan and program at client sites throughout the AsPAC region. The ideal candidate possesses a strong foundation and experience in the following areas: workplace experience program management corporate real estate workplace services hospitality workplace strategies change and communications management and guest relations management.

The Workplace Experience Lead will have primary responsibilities that include:

• Identifying and building relationships with business partners and client groups
• Identifying strategic goals priorities and desired outcomes aligned with the global vision
• Planning managing and implementing site-specific Workplace Experience Program initiatives
• Collaborating closely with the Global Workplace Experience team to ensure global consistency
• Promoting Workplace Experience initiatives to business leadership and identifying key areas of support for business units
• Engaging business resource groups and communities with support from the Communications Team
• Reporting on progress sharing innovation and best practices and celebrating successes
• Nurturing relationships including managing 360 feedback
• Travelling to client sites across the AsPAC region (approximately 25% travel)
• Taking on additional responsibilities as part of role expansion career development and growth

Managing customer relationships:

• The ideal candidate should demonstrate leadership and effective communication skills prioritize performance delivery and possess a strong focus on customer-centric workplace service solutions

Build and maintain client relationships:

• Work collaboratively with local clients to develop communicate deliver and report shared goals and objectives ensuring their dissemination across all levels
• Foster strong relationships with clients key stakeholders and customers by facilitating regular customer forums to encourage 360-degree feedback
• Stay informed about the current strategies policies and procedures of client organizations through close communication and collaboration
• Work in conjunction with the Regional Account Director to establish a robust governance framework including conducting annual quarterly and monthly governance meetings

Roadmap for Workplace Experience Program:

• Identify and include relevant initiatives in the roadmap
• Utilize the data suite to analyse and report on opportunities for service enhancement assisting the client in making informed decisions regarding cost versus quality

Promoting and delivering Workplace Experience initiatives:

• Develop a business case for program pilots with support from site teams
• Assist on-site teams in building out project plans to achieve desired outcomes and provide progress reports
• Support stakeholder development efforts
• Identify key themes to support program objectives

Workplace Engagement:

• Develop an engagement strategy to enhance workplace experience and employee satisfaction.
• Support sites in implementing and delivering their engagement plans
• Collaborate with business resource groups and communications teams to obtain necessary support for engagement initiatives

Collaborate with partners for Workplace Strategies and Change Management programs

• Understand the holistic communications roadmap and strive to bring all the workplace stakeholders on a singular communication plan
• Provide intelligence on what engagement channels work for your regions and share lessons learnt thereby acting as the local flavour of the global programs

Sound like you

The ideal candidate will:

• Possess relevant experience in workplace corporate real estate hospitality events or the service industry
• Hold a degree or diploma in the appropriate discipline
• Be familiar with processes such as visitor reception management employee engagement internal communications and general facility management
• Understand workplace analytics to make data-driven decisions
• Understands the different phases of corporate real estate lifecycle and the dependencies between each phase to be able to liaise with appropriate stakeholders at the right time
• Has awareness about generic office design principles
• Ideally have experience working across multiple countries and be familiar with the diverse cultures of the Asia Pacific region
• Be willing and able to travel within the ASPAC region
• Have demonstrated ability to effectively communicate and engage with stakeholders including team members colleagues and external clients

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

Location:

On-site Pune India

Job Tags:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

About JLL

For over 200 years JLL (NYSE: JLL) a leading global commercial real estate and investment management company has helped clients buy build occupy manage and invest in a variety of commercial industrial hotel residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world our more than 103000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world we help our clients people and communitiesSEE A BRIGHTER WAY. JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated. For further information visit.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.