Product Operation - Assistant Manager - Lending
Product Operation - Assistant Manager - Lending
Posted on :
01-08-2025
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1 Vacancy
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Job Description
Title: Product Ops LMS Assistant Manager (AM)
About Paytm Group:Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team: We are an end-to-end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding seamless in-app to real time offers and digital customer servicing. We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants.
Merchant Loans: We offer Merchant loans which are unsecured business loans that leverage the transaction history of the merchant and our unique credit scoring system. We distribute such loans through our Paytm for Business app
Paytm Postpaid is a unique buy now pay later product that provides checkout financing to consumers. Our users can avail a transaction credit facility for a wide range of products and services at more than 1 cr shops and websites
About the role:
Are you someone who loves to scale products and also gets curious about the technology stack being used
We are looking for self-motivated individuals to be part of our Lending Product Operations team to enable the maintenance of high-quality financial/lending products in a fast-paced challenging and creative environment.
Expectation:
Working closely with Product managers/ Business stakeholders to analyze product flows keep track and monitor disbursement funnels in customer journeys and build improvements in metrics.
Monitoring all LMS servicing flows across various lenders through control and exception reports for possible failures and rectifying the same quickly.
Cross-departmental collaboration: Foster collaboration between Business Lender Product and Technology teams to troubleshoot for issues in API integrations.
Work with CST and MHD support teams to improve the customer experience to quickly resolve any issues.
Collect organize and analyze data to help Business and product management make decisions.
Best practices: Establish internal best practices and promote them throughout the organization
Ability to understand different technology platforms their features and be able to work with solution architects/engineering leads and write detailed product requirement documents manage future roadmaps and deliverables
Ability to work with multiple stakeholders / senior management / cross-functional teams to influence them for quicker decisions manage sudden technical roadblocks and be able to clear them
Superpowers that will help you succeed in this role:
Professional experience in a product Ops or analytical role with hands on experience in banking and financial processes.
Having deep understanding of working on LMS (Loan Management System) Platform(s)Knowledge of Fintech/ BFSI/ Lending domain.
Minimum 4-5 years in product ops / Lending Ops.
Solutions orientated within a high-energy and fast-paced work environment.
Possess excellent oral written verbal and interpersonal communication skills.
Why join us
A collaborative output driven program that brings cohesiveness across businesses through technology
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect that is earned not demanded from your peers and manager
Compensation:
If you are the right fit we believe in creating wealth for youWith enviable 500 mn registered users 17 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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