Technical Product Owner â Associate Digital Experience
Technical Product Owner â Associate Digital Experience
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Job Description
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative high-quality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this world-changing company- delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create best-in-class customer experience in an innovative collaborative environment.
To save time applying Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
This position is an onsite role based in Plano TX
Who were looking for
The Enterprise Platforms team at Toyota Financial Services is seeking a highly motivated Technical Product Owner to lead the strategy delivery and governance of end-user services and associate experience platforms. In this role youll lead a team focused on modernizing internal tools collaboration platforms and knowledge ecosystems to create a seamless and productive experience for our associates.
As a Technical Product Owner you will partner closely with stakeholders across IT employee services enterprise engineering and business functions to reimagine how associates interact with content communication tools and equipment. Your ability to connect user needs with platform capabilities will help rationalize redundant tools improve digital workflows and enhance employee satisfaction and productivity.
What youll be doing
- Own the full product lifecycle for end-user platforms and associate experience toolsfrom vision and strategy through delivery and iteration.
- Lead a team responsible for platforms such as Confluence Slack and other internal collaboration and knowledge tools.
- Partner with stakeholders to assess current tools and platforms eliminate redundancy and align solutions to evolving user needs.
- Define and drive a content strategy focused on knowledge accessibility findability and relevance across systems.
- Evaluate associate workflows and pain points identifying opportunities to improve tooling automation and digital support services.
- Develop and maintain a prioritized product backlog aligned with organizational goals using Agile best practices to deliver incremental value.
- Set and track KPIs for associate experience and tool effectiveness using data to inform decision-making and product iteration.
- Champion a modern secure and scalable approach to internal tool governance and user enablement.
What you bring
- 1015 years of experience in product management platform strategy or enterprise IT leadership roles.
- Proven experience leading high-performing teams ideally focused on associate experience end-user services or internal tooling.
- Strong understanding of enterprise collaboration platforms (e.g. Slack Confluence Google Workspace Microsoft Teams).
- Proven track record in tool rationalization knowledge management design or digital workplace transformation.
- Excellent communication and stakeholder management skills able to translate between technical and non-technical perspectives.
- Bachelors degree in Information Systems Human-Computer Interaction or related field.
Added bonus if you have
- Experience driving internal knowledge architecture and governance programs.
- Familiarity with change management practices related to enterprise technology adoption.
- A perspective on AI-assisted knowledge delivery chatbots or next-gen helpdesk solutions.
What well bring
During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork flexibility and respect.
- Professional growth and development programs to help advance your career as well as tuition reimbursement.
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family.
- Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute.
- Paid holidays and paid time off.
- Referral services related to prenatal services adoption childcare schools and more.
- Tax advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)
- Relocation assistance (if applicable).
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.
Have a question need assistance with your application or do you require any special accommodations Please send an email to .
Required Experience:
IC
Employment Type
Full-Time
