Front Office Assistant

Miracle-Ear part of Amplifon the global leader in retail hearing solutions is expanding its team of Front Office Assistants. We are seeking passionate driven individuals who are committed to making a difference every day. By joining Miracle-Ear youre not just working for a company youre working towards a purpose; helping people rediscover all the emotions of sound.

Responsibilities:

Manage the customer journey

Support the customer intake process by setting appointment expectations and delivering a quality customer experience throughout.

Perform effective schedule management through coordinating screening and confirming appointments engaging with customers both over the phone and in-person.

Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Support store administration and operations

Monitor inventory assist with billing/invoicing answer customer inquiries and support walk-ins.

Ensure data accuracy and privacy by maintaining the customer database updating office records and remaining compliant with all protected customer healthcare data.

Contribute to the retail sales process

Partner with the Hearing Care Professional to engage in marketing efforts office promotions and social media initiatives.

Prepare customer appointments and engage in the sale of hearing aid accessories.

Provide routine after-care services including troubleshooting cleaning and maintaining hearing aid devices.

All recruiting efforts are handled by our regional team out of Waco Texas and applications must be submitted electronically. For compliance reasons we do not accept hard-copy applications. As a healthcare organization we kindly ask that you do not contact or visit the local Miracle-Ear store so that our team can prioritize customer confidentiality.

Qualifications:

High school diploma or equivalent

Administrative reception or customer service background

Experience working in a healthcare setting is preferred

2 years of administrative experience in a professional setting

2 years in a direct customer support role

2 years of experience with appointment setting and customer database management

Comfortable handling inbound & outbound calls

Motivated to help drive sales goals

Proficient in Microsoft Office and Windows

What We Offer:

$17.00/hour monthly bonus opportunity

Work-life balance hours are M-F 8:30am-5pm

Continuous training development & support

Health Insurance Medical Dental Vision

Life insurance Health Savings Account 401K with employer match

Paid Time Off Paid Holidays Volunteer Time Off

About us:

For over 75 years Miracle-Ear has led the way in innovation and customer service helping over 50 million people with hearing loss. With 1500 franchised and corporately owned retail clinics across the United States weve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the Miracle-Ear Foundation we give back to the local communities we serve with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company Amplifon is the global leader in the retail hearing aid industry operating nearly 10000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people we are thrilled to announce that Amplifon has been honored as a Top Employer 2024 across Europe the United States Canada and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. If selected for an interview please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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