IT Support Analyst OR IT Support Consultant - Extended Technical Support (Multiple Openings)
IT Support Analyst OR IT Support Consultant - Extended Technical Support (Multiple Openings)
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Job Description
**This requisition represents multiple IT Support Analyst and/or IT Support Consultant openings within IT Services - Extended Technical Support at the University of Iowa as they arise. By applying to this requisition you will have the opportunity to be considered for all available IT Support Analyst and/or IT Support Consultant openings within this department. The level and classification will be based on the qualifications of successful candidates. Please indicate in your cover letter which level of position(s) you would like to be considered for.**
Do you have strong interest in providing exceptional technical support to end users Do you thrive in an active technical environment where no two days are the same If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support part of IT Services at the University of Iowa is home to both IT Analysts and IT Support Consultants who provide direct support consultation guidance and training to users and identify technical solutions. These roles are responsible for the basic design installation setup and maintenance of security patches operational integrity and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
IT Support Analyst:
Duties include:
- Collaborating with colleagues to design install and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resource areas ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
IT Support Consultant:
Duties include:
- Collaborating with colleagues to design install and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic to advanced training to end users on supported systems.
- Administering public resource areas ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Operating independently as a go-to resource for resolving IT-related issues promptly and effectively.
- Assisting with Extended Technical Support projects and committees as assigned.
For Both Levels:
These positions are fully onsite and require considerable interaction with University staff. These roles also require the ability to convey knowledge about information technology services policies and procedures through excellent interpersonal skills as well as the ability to connect customers with the right solutions to meet their needs.
For a full job description please send an e-mail to Melanie Bell at
About IT Services:
Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do and embed it in hiring incentive retention and career-development practices and initiatives.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelors degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet this required qualification.
- Professional support experience (typically 6 months or more) using varied technology concepts relating to electronic file storage desktop management networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers multi-function devices etc.
- Experience supporting personal mobile computing devices (smartphones tablets etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid drivers license and ability to meet the University of Iowas Driving Policy requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelors degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet this requirement.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage desktop management networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers multi-function devices etc.
- Experience supporting personal mobile computing devices (smartphones tablets etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal customer service and teamwork skills (including with technical peers.)
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid drivers license and ability to meet the University of Iowas Driving Policy requirements.
- Knowledge of Active Directory Users and Computers and Group Policy Management Console.
- Experience supporting Apple personal computers and laptops.
- Experience managing workstations using MECM or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Position and Application details:
In order to be considered for an interview applicants must upload the following documents and mark them as a Relevant File to the submission:
- Resume
- Cover Letter
This posting is for multiple possible openings and will be posted for 90 calendar days. At the end of the 90-day posting period candidates may reapply to be considered for additional openings.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions please contact Melanie Bell at
There is an expectation that the person in this position will maintain effective civil and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to a welcoming and respectful work environment.
Required Experience:
IC
Employment Type
Full Time
