Resident Relations Manager
Resident Relations Manager
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Job Description
Hey there! We are GoldOller!
Are you an initiative-taking experienced and personable Resident Relations Manager ready to join a fantastic team of professionals GoldOller Real Estate Investments is on the hunt for someone like YOU!
The Resident Relations Manager is oftentimes the first person our residents and customers come into contact with and as such is required to provide excellent customer services to all future and current residents. The Resident Relations Manager primary responsibility is to oversee the Resident Relations Specialists and for the overall retention of our residents. Focus on proactively and diligently working renewals. Implement fun affordable and creative monthly resident events.
At times it may be necessary for the Resident Relations Manager to be crosstrained to work in other areas of operations such as leasing and be willing and able to take on those additional responsibilities.
Duties and Responsibilities:
- retention ratio of 40% or greater.
- RenewresidentsaccordingtotheYieldStarrenewalrate.
- EnterresidentNoticetoVacateformsinOneSiteuponreceiptandimmediatelytakestepstotryandretaintheresident.
- AtalltimesknowthestatusofallupcomingandpendingleaseexpirationsandreportthatstatustotheCommunity Manager on a weekly basis or upon request.
- Developmonthlyresidentretentionprogramsproduceandmaintainamonthlycalendarofresident activitiesbeing mindful too of the established budget for such events.
- Properlyandproactivelypromoteresidentactivitiesassistinpreparingfortheeventsandattendtheevents.
- those when necessary to your direct supervisor.
- Recommendevictionifresidentbehaviorwarrantsandpreparerelateddocumentationtosupportrecommendation.
- Communicateinformationtoresidentswithwellwrittenandprofessionalnotices.
- Counsel residents who are not complying with the terms of the lease including those concerning delinquent payments.
- assistance.
- Participate in any court hearings and/or appeals as needed.
- Support the Community Manager by achieving the occupancy and rental goals of the property.
- Promptlycollectandpostanyrevenuereceived.
- Assistinfollowingupwithanydelinquentaccountsincludingpreparinganddeliveringnecessarynotices.
- Assistinpreparingandmonitoringbudgetandmanagingexpenseswithinbudgetthroughinventorycontroland purchasing procedures.
- Report payroll bonuses and commissions accurately and timely including proactively monitoring and managing overtime.
- Complete any pertinent safety checklists and/or inspections.
- Assist with other financial duties.
- Assist with Customer Service Leasing and Marketing.
- Assist with General Repair and Maintenance Including Grounds Maintenance - to ensure all tasks are being completed timely.
- Other duties mayapply.
Skill Requirements:
- Haveapeoplepersonoutgoingandcompassionatepersonalitywiththeabilitytorelatetopeoplefromallwalksoflife.
- Possessstrongsalesskills.
- Haveknowledgeofpropertymanagementpoliciesandprocedures.
- ProficientincomputerskillsincludingMicrosoftOfficeproducts.
- Knowledge ofRealPageproductspreferredincludingOneSiteYieldStarLead2LeaseandOpsTechnology.
- Possessstrongmultitaskingandorganizationalskills.
- ShouldhavegeneralknowledgeofFairHousing.
- Communicateeffectivelybothverballyandinwriting.
- Abilitytoperformathighlevelsinafastpacedworkenvironmentandsuccessfullyadapttochangingprioritiesandwork demands.
- Possessexcellentconflictresolutionskillswiththeabilitytoaddressdifficultorsensitiveissuesinacompassionateyet straightforward manner.
- Able toestablishandmaintaineffectiveworkingrelationshipswithpeerssuperiorsresidentscommunityservice agencies and the public.
- Skilledincommunicatingwithalltypesofpeopleinawidevarietyofsituations.
Position Requirements:
- Experience:Minimumofoneyearofresidentialpropertymanagementorrelatedexperienceorcombinationofeducationand experience.
- Physical:Abilitytoliftpushandpullupto40pounds.
- Validdriverslicenseandreliablepersonalautomobileforlocaljobrelatedtravel.
- Willingnesstohelpandworkinareasotherthanresidentretentionsuchasleasing.
- National Apartment Leasing Professional (NALP) a plus!
Perks and Benefits That We Offer
GoldOller Real Estate Investments believes in a healthy work life balance. Keeping our employees in mind here is a list of a few benefits we offer:
- 12 Paid Holidays
- Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
- A Celebrate YOU Day (To use at your leisure for any special occasion)
- Comprehensive Medical Dental and Vision Plans (available after 60 days of employment)
- Company Paid Health Reimbursement Account (up to $3K per calendar year)
- PaidParental Leave
- Company PaidLife Insurance
- Company-Matched401(k) Retirement Savings Plan
- All-Inclusive Access to all GoldOller Property Amenities: Swimming pools GO Chat facilities Wellness Classes and Fitness Centers
- Company Paid Certifications and Licensing
- And so much more!
Are you who we are looking for Prove it. Apply now. Visit us at for more details!
Want to learn more about the GO culture Visit our YouTube Channel: Opportunity Employer
Required Experience:
Manager
Employment Type
Full-Time
