Stock Associate, Regent Street
Stock Associate, Regent Street
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Job Description
JOB SUMMARY
JOB SUMMARYAs a Tory Burch Stock Associate you will support the back-of-house by packing/unpacking shipments organizing the stock room and understanding & executing on core operational policies & procedures. This may include answering the phone and anything else required to support product flow and the smooth running of the store. Helping our product find a proper home & ensuring Sales Associates have easy access to it can be like a game of Tetris so its important that you thrive on that challenge.
JOB DESCRIPTION
RESPONSIBILITIES
Be Buddy/Team Player
Model behavior that reflects the companys core values
Appropriately manage conflict and take ownership for your part in the team dynamic
Contribute to a positive atmosphere that is fun professional productive and team oriented
Support the Customer Experience
Accurately process all POS transactions and assist when necessary with operational activities
Assist with telephone answering using proper telephone etiquette
Ensure a high level of customer service through extensive product knowledge and product ownership
Run product to the floor ship product to customers and conduct transfers per TRB directives on occasions when support is necessary
Have a proper understanding of the radio communication tools used in the store
Partner with GM and AGM to address customer service issues particularly in the areas of product damages repairs exchanges and any concierge-like needs
Represent the Brand
Contribute to maintaining all brand and operating standards to support brand consistency
Assist in maintaining store presentation standards
Support the Business & Deliver Results
Take ownership for maintaining a high standard of back of house and offsite storage organization
Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays
Meet deadlines IMRDs damages transfers charge sends etc.
Operational Excellence
Ensure accurate processing of all incoming and outgoing shipments and receipts
Prepare shipments and ensure accuracy of documentation of all outgoing parcels
Properly print tickets in WebIM
Audit weekly inventory reports for accuracy
Assist with store maintenance needs and supply ordering
Maintain Operations Binders and ensure they are accurately updated
Protect our assets by adhering to all loss prevention policies & procedures
CORE SKILLS
Adaptable Change before you have to
Changes course easily Knows when to be patient and when to push Works well in the gray Shows grace under pressure Owns mistakes and learns from them Balances multiple priorities
Entrepreneurial Spirit Own it
Takes initiative doesnt wait for direction Builds for the future Takes personal ownership and accountability Is resourceful in getting things done
Collaborative No I in Tory
Is self-aware and open-minded Integrates the perspectives of others Is direct but respectful Communicates cross functionally Knows when to get people involved and when to make a decision Takes an inclusive approach
Client & Brand Focus Put yourself in Torys shoes
Passionate about the brand & the work Creates a transformational client experience Makes decisions in the best interest of the company and our customers Focuses on internal and external customers
Live the Values Being Buddy
Keeps Buddy Values alive (kindness humility warmth honesty loyalty compassion integrity passion) Its not just what you do but how you do it Contributes to a positive & productive environment
Functional Expertise Know Your Stuff
Has skills necessary to perform the job Keeps current on skills & practices Puts learning into practice
PRIOR EXPERIENCE NEEDED
1-2 years of stock-related experience in a high volume customer-driven retail environment
REQUIREMENTS
Ability to lift (at least 30 lbs) carry push pull squat kneel twist turn climb crawl reach and bend.
Availability and flexibility to work days nights weekends holidays store openings and closings to meet the needs of the business.
CORE SKILLS
- Adaptable Change before you have to
- Changes course easily Knows when to be patient and when to push Works well in the gray Shows grace under pressure Owns mistakes and learns from them Balances multiple priorities
- Entrepreneurial Spirit Own it
- Takes initiative doesnt wait for direction Builds for the future Takes personal ownership and accountability Is resourceful in getting things done
- Collaborative No I in Tory
- Is self-aware and open-minded Integrates the perspectives of others Is direct but respectful Communicates cross functionally Knows when to get people involved and when to make a decision Takes an inclusive approach
- Client & Brand Focus Put yourself in Torys shoes
- Passionate about the brand and the work Creates a transformational client experience Makes decisions in the best interest of the company and our customers Focuses on internal and external customers
- Live the Values Being Buddy
- Keeps the Buddy Values alive (Kindness humility warmth honesty loyalty compassion integrity and passion) Its not just what you do but how you do it Contributes to a positive and productive environment
- Functional Expertise Know Your Stuff
- Has the skills necessary to perform the job Keeps current on trends skills and practices Puts learning into practice
- FOR PEOPLE MANAGERS: Team Builder Its all about We
- Sets team goals and roles Develops motivates and empowers Delivers constructive and encouraging feedback Holds people accountable for results Recognizes high performance
- FOR PEOPLE MANAGERS: Change Leader Change is the essence of life
- Challenges the current point of view Puts changes in context for the team Executes changes that impact the business Is proactive and positive Listens to and keeps the team up to speed
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individuals age race creed color religion national origin sex (including pregnancy) or sexual orientation gender expression military status marital status genetic predisposition or carrier status disability or membership in any other protected class under applicable law. Likewise we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require assistance or an accommodation with the hiring process please contact .
Required Experience:
IC
Employment Type
Full-Time
