IT Support Engineer I

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Job Title: IT Support Engineer I

Department: IT

Location: Irvine California

Your Mission

Blizzard Entertainment is looking for a self-motivated and skilled IT Support Engineer. Blizzard Desktop specialists are the first line of support for all IT-related issues. Job duties would include building configuring deploying monitoring modifying and repairing local and remote computers. An ideal candidate would have expertise in PC and Apple hardware and would also possess a high level of experience in troubleshooting both Windows and Mac operating systems networking issues and have exceptional customer service skills.

Responsibilities

• Provide support to end users on a variety of IT related issues.

• Identify research and resolve technical problems.

• Manage support through ticketing email and other types of requests for technical support.

• Document track and monitor problems to ensure a timely resolution.

• Manage ticket request and follow-up with users.

• Install and maintain Windows and Mac operating systems (OS).

• Troubleshoot PC hardware and software.

Requirements

Customer Service

• Outstanding customer service skills

• Strong written and verbal communication skills including the ability to communicate and present complex issues and analyses in an effective manner

• Good organization and time-management skills

• Reliability and dependability

• Can do attitude

Technical

• Extensive PC hardware experience (ability to build diagnose and repair computers; strong troubleshooting skills)

• Advanced knowledge of installing maintaining and troubleshooting Windows 7 10 11 and Apple OSX

• Basic to intermediate knowledge of network technologies (TCP/IP DNS DHCP)

Other

• Willingness to work weekends if needed

• Dedicated individual with little supervision

• ITIL knowledge and experience

• Passion for gaming & technology

Your Platform

Best known for iconic video game universes including Warcraft Overwatch Diablo and StarCraft Blizzard Entertainment Inc. () a division of Activision Blizzard which was acquired by Microsoft (NASDAQ: MSFT) is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industrys most critically acclaimed and genre-defining games over the last 30 years with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Xbox PlayStation Nintendo Switch iOS and Android.

Our World

Activision Blizzard Inc. is one of the worlds largest and most successful interactive entertainment companies and is at the intersection of media technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty World of Warcraft Overwatch Diablo Candy Crush and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical emotional and financial well-being for Every World - weve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification when in fact they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position please email your request to General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status among other characteristics.

Rewards

We provide a suite of benefits that promote physical emotional and financial well-being for Every World - weve got our employees covered! Subject to eligibility requirements the Company offers comprehensive benefits including:

• Medical dental vision health savings account or health reimbursement account healthcare spending accounts dependent care spending accounts life and AD&D insurance disability insurance;
• 401(k) with Company match tuition reimbursement charitable donation matching;
• Paid holidays and vacation paid sick time floating holidays compassion and bereavement leaves parental leave;
• Mental health & wellbeing programs fitness programs free and discounted games and a variety of other voluntary benefit programs like supplemental life & disability legal service ID protection rental insurance and others;
• If the Company requires that you move geographic locations for the job then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting the U.S. the standard base pay range for this role is $18.69 - $34.62 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately your specific range and offer will be based on several factors including relevant experience performance and work location. Your Talent Professional can share this roles range details for your local geography during the hiring process. In addition to a competitive base pay employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates new hire compensation is negotiable.