drjobs Director, Operations

Director, Operations

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1 Vacancy
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Job Location drjobs

Madison, WI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description


At MTM Health we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!


What will your job look like

The Director Operations will play a key role in the management training and development of staff as well as coordinating with the Wisconsin General Manager on short and long-term strategic processes by partnering with other MTM departments.

The ultimate objective of this position is to monitor the day-to-day activity of local Wisconsin departments including but not limited to: Logistics Regional Care Coordination Ombuds ETO Quality Management and Contact Center staff. The Director Operations will ensure the safest and highest quality transportation experience for passengers while adhering to specific health plan protocols and MTM policies/procedures and staying within budget.


Location: This is a hybrid position located at our Middleton WI location.

What youll do:

  • Provide daily guidance and support for direct and non-direct reports

  • Monitor local Wisconsin departments and staff activities to ensure they are working as efficiently as possible to achieve departmental goals

  • Serve as a central point of contact for the WI client. Actively participate in or lead client meetings ensuring client satisfaction

  • Work with the network of transportation providers to improve quality of services: decrease complaints improve on-time performance lower costs and increase satisfaction with services

  • Ensure the cost of transportation service delivery is within or lower than the budget allotted to do so

  • Ensure all program activities are being performed accurately and consistently to ensure the programs ongoing contractual and institutional compliance. Specifically credentialing and monitoring the network of providers and drivers

  • Meet regularly with transportation providers facilities and internal departments to ensure safe and quality transportation services are being delivered

  • Establish specific transportation network management process improvements and criteria in order to support the programs operational excellence

  • Perform audits of functions as appropriate tracking the results per established guidelines

  • Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the programs data quality processing and improvement plan

  • Oversee ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with business objectives and goals

  • Manage expectations and communications with leaders at the home office

  • Ensure good working relationships and high levels of communication among office staff MTM departments Client stakeholders and other vendors working within the defined contracts

  • Conduct project status meetings to identify problems and ensure that deliverables are met

  • Other duties as assigned


What youll need:
Experience Education & Certifications:

  • High school diploma or G.E.D. equivalent

  • Bachelors degree in Business Administration (or equivalent experience) in a related field

  • 8 years in an Operational or logistics role

  • 5 years experience in a supervisory/management role

  • Minimum of 5 years experience managing a medium-sized operation

  • Must possess a valid drivers license


Skills:

  • Positive attitude and proven ability to work well with all levels of the organization

  • Effective use of judgement to prioritize focus areas and day to day tasks

  • Willingness to embrace difficult situations

  • Independently maintain and hold others accountable for best-in-class results and the highest of standards

  • Ability to lead and effect change through influence

  • Effectively uses (objective) data vs. hyperbole or common-knowledge to evaluate operation performance

  • Excels at identifying and leveraging the correct data to identify and solve problems

  • Anticipates problems before they occur and creatively solves problems while balancing the need stay within both contractual guidelines and MTM policies and procedures

  • Ability to teach coach and motivate staff

  • Ability to build and maintain good relationships with community agencies and other critical stakeholders

  • Solid interpersonal and team-building skills to effectively communicate with internal and external customers

  • Proactive and creative techniques in solving problems

  • Excellent organization skills with the ability to manage multiple concurrent projects. Project planning scheduling tracking and coordination

  • Ability to think creatively and use various methods in problem solving

  • Proficient with the Microsoft Suite

  • Self-starter with the initiative to identify and act upon opportunities without direction

  • Communicate professionally and clearly both in person and in writing

  • Easily adaptable to ever changing environment and requirements

  • Flexibility in work schedules

  • Ability to maintain high level of confidentiality

  • Regular attendance


Even better if you have...

  • Previous experience working with Medicaid and/or State programs preferred

  • Project Management certification a plus

  • Prior experience in the transportation industry a plus


Whats in it for you:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Salary Min: $90720
Salary Max: $113400

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.

#MTM


Required Experience:

Director

Employment Type

Full-Time

Company Industry

About Company

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