Director, Operations
Director, Operations
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Job Description
At MTM Health we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The Director Operations will play a key role in the management training and development of staff as well as coordinating with the Wisconsin General Manager on short and long-term strategic processes by partnering with other MTM departments.
The ultimate objective of this position is to monitor the day-to-day activity of local Wisconsin departments including but not limited to: Logistics Regional Care Coordination Ombuds ETO Quality Management and Contact Center staff. The Director Operations will ensure the safest and highest quality transportation experience for passengers while adhering to specific health plan protocols and MTM policies/procedures and staying within budget.
Location: This is a hybrid position located at our Middleton WI location.
What youll do:
Provide daily guidance and support for direct and non-direct reports
Monitor local Wisconsin departments and staff activities to ensure they are working as efficiently as possible to achieve departmental goals
Serve as a central point of contact for the WI client. Actively participate in or lead client meetings ensuring client satisfaction
Work with the network of transportation providers to improve quality of services: decrease complaints improve on-time performance lower costs and increase satisfaction with services
Ensure the cost of transportation service delivery is within or lower than the budget allotted to do so
Ensure all program activities are being performed accurately and consistently to ensure the programs ongoing contractual and institutional compliance. Specifically credentialing and monitoring the network of providers and drivers
Meet regularly with transportation providers facilities and internal departments to ensure safe and quality transportation services are being delivered
Establish specific transportation network management process improvements and criteria in order to support the programs operational excellence
Perform audits of functions as appropriate tracking the results per established guidelines
Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the programs data quality processing and improvement plan
Oversee ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with business objectives and goals
Manage expectations and communications with leaders at the home office
Ensure good working relationships and high levels of communication among office staff MTM departments Client stakeholders and other vendors working within the defined contracts
Conduct project status meetings to identify problems and ensure that deliverables are met
Other duties as assigned
What youll need:
Experience Education & Certifications:
High school diploma or G.E.D. equivalent
Bachelors degree in Business Administration (or equivalent experience) in a related field
8 years in an Operational or logistics role
5 years experience in a supervisory/management role
Minimum of 5 years experience managing a medium-sized operation
Must possess a valid drivers license
Skills:
Positive attitude and proven ability to work well with all levels of the organization
Effective use of judgement to prioritize focus areas and day to day tasks
Willingness to embrace difficult situations
Independently maintain and hold others accountable for best-in-class results and the highest of standards
Ability to lead and effect change through influence
Effectively uses (objective) data vs. hyperbole or common-knowledge to evaluate operation performance
Excels at identifying and leveraging the correct data to identify and solve problems
Anticipates problems before they occur and creatively solves problems while balancing the need stay within both contractual guidelines and MTM policies and procedures
Ability to teach coach and motivate staff
Ability to build and maintain good relationships with community agencies and other critical stakeholders
Solid interpersonal and team-building skills to effectively communicate with internal and external customers
Proactive and creative techniques in solving problems
Excellent organization skills with the ability to manage multiple concurrent projects. Project planning scheduling tracking and coordination
Ability to think creatively and use various methods in problem solving
Proficient with the Microsoft Suite
Self-starter with the initiative to identify and act upon opportunities without direction
Communicate professionally and clearly both in person and in writing
Easily adaptable to ever changing environment and requirements
Flexibility in work schedules
Ability to maintain high level of confidentiality
Regular attendance
Even better if you have...
Previous experience working with Medicaid and/or State programs preferred
Project Management certification a plus
Prior experience in the transportation industry a plus
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Salary Min: $90720
Salary Max: $113400
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTM
Required Experience:
Director
Employment Type
Full-Time
