Customer Experience Associate III
Customer Experience Associate III
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative III - (San Antonio TX)
$18.00/HR
Summary:
As a Customer Service Representative III you will assist the EPS Call Center with all aspects of the customer service functions including receiving inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction CCA III will assist with supervisor calls and callbacks agent chat assistance and any other related task.
What you get:
- Full Time Employment
- Hourly rate of $18.00
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work Schedule: 7:00am-4pm with Sunday/Monday off
What you will be doing:
- Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
- Assists with supervisor call backs
- Assists with agent chat assistance
- Assists with the call center floor to assist representatives with questions or difficult telephone calls.
- Answers inquiries regarding general dispute process
- Data entry of disputes when necessary
- Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
- Performs all other duties as assigned.
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma or GED
- A minimum of 1 year experience in Call Center or Customer Services
- Previous experience in a lead role a plus
- Knowledge of PCs and related software
- Must be able to successfully pass a criminal background check credit check and security fingerprint.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $18.00
Required Experience:
IC
Employment Type
Full Time
