Lab Concierge

Work Schedule

Environmental Conditions

Job Description

Lab Concierge

Mon - Fri 8 am - 5 pm

Location/Division Specific Information

Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.

This position is based out of South San Francisco CA.

Discover Impactful Work:

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include: customer service vendor escorting managing equipment maintenance records and routine lab walkthroughs.

A Day in the Life:

• Operate within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order records
• Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists
• Maintain CMMS records for incoming equipment including vendor service records equipment trackers and equipment pick up records
• Perform vendor escorting for work site activities
• Handle equipment inventory and disposition within lab space through end of lifecycle
• Generate client requested reports as requested including open work orders work order status and pending service requests
• Extensive Customer Service including timely response to all service status requests
• Follows well-defined procedures as outlined by Best Practices SOPs & work instructions
• Take direction and communicates openly with Leadership regarding daily duties. Makes decisions and uses available resources to meet customer requirements independently
• Promotes personal growth and development by staying abreast of new policies and improvements
• Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
• Represents Thermo Fisher Scientific at all times throughout customer locations expertly and positively

Keys to Success:

Education

• High school diploma or equivalent required
• Bachelors degree preferred

Experience

• Ability to present and articulate points by verbal and written communications
• 2 years of dynamic proven experience in applicable field with GXP experience preferred
• Ability to establish and champion positive customer relationships

Knowledge Skills Abilities

• Utilization of Good Documentation Practices in all record keeping
• Strong interpersonal skills and proactive approach in all duties
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement
• Detail oriented safety conscious technically proficient organized problem solver promotes team environment
• Willingness to work overtime as the need arises and adapt to changing schedules

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: