Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Warehouse
Job Description
Lab Concierge
Mon - Fri 8 am - 5 pm
Location/Division Specific Information
Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.
This position is based out of South San Francisco CA.
Discover Impactful Work:
This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include: customer service vendor escorting managing equipment maintenance records and routine lab walkthroughs.
A Day in the Life:
- Operate within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order records
- Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists
- Maintain CMMS records for incoming equipment including vendor service records equipment trackers and equipment pick up records
- Perform vendor escorting for work site activities
- Handle equipment inventory and disposition within lab space through end of lifecycle
- Generate client requested reports as requested including open work orders work order status and pending service requests
- Extensive Customer Service including timely response to all service status requests
- Follows well-defined procedures as outlined by Best Practices SOPs & work instructions
- Take direction and communicates openly with Leadership regarding daily duties. Makes decisions and uses available resources to meet customer requirements independently
- Promotes personal growth and development by staying abreast of new policies and improvements
- Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
- Represents Thermo Fisher Scientific at all times throughout customer locations expertly and positively
Keys to Success:
Education
- High school diploma or equivalent required
- Bachelors degree preferred
Experience
- Ability to present and articulate points by verbal and written communications
- 2 years of dynamic proven experience in applicable field with GXP experience preferred
- Ability to establish and champion positive customer relationships
Knowledge Skills Abilities
- Utilization of Good Documentation Practices in all record keeping
- Strong interpersonal skills and proactive approach in all duties
- Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement
- Detail oriented safety conscious technically proficient organized problem solver promotes team environment
- Willingness to work overtime as the need arises and adapt to changing schedules
Compensation and Benefits
The hourly pay range estimated for this position based in California is $22.61$33.91.
This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: