Director, Novartis Patient Support (NPS) Program Strategy & Management (Renal)
Director, Novartis Patient Support (NPS) Program Strategy & Management (Renal)
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$ 185500 - 344500
1 Vacancy
Job Description
Band
Level 6Job Description Summary
This position will be located in East Hanover NJ and will not have the ability to be located remotely. This position will require 25-30% travel as defined by the business (domestic and/ or international).One of the most important functions in todays biopharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult the ability of a company to build design implement and run dynamic end-to-end patient support offerings has become critical to patients successfully starting and staying on therapy.
The role of the Director Novartis Patient Support Rare Renal Disease is to serve as a leader for product and program strategy in support of patient access to achieve product and/or portfolio objectives. This role owns ongoing planning evaluation/measurement and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This is inclusive of end-to-end patient and provider journeys as well as all NPS programs and services (onboarding co-pay adherence e-services hub operations external landscape/monitoring and shifting market dynamic).
This role requires a highly collaborative and agile leader to liaise with multiple NPS Centers of Excellence and cross-functional teams including but not limited to Product Strategy Marketing Market Access Customer Engagement (Sales) Field Access & Reimbursement Medical Ethics & Compliance Legal Insights & Decision Science and Training. Finally this role is accountable for driving strong business performance in conjunction with ED NPS Rare Renal Disease and Manager NPS Program Operations Management Rare Renal Disease.
Job Description
Key Responsibilities:
Lead a core team of cross-functional NPS stakeholders focused on ongoing patient support program refinement and measurement specific to the post-prescription experience in partnership with Program Data Insights and Analytics Center of Excellence (starting and staying on appropriate therapy)
Serve as NPS subject matter expert on Rare Renal Disease Support Services and provide key inputs to Portfolio Strategy & Lifecycle Management Center of Excellence for program designs related to onboarding co-pay adherence e-services and hub operations to ensure reconciliation with product P&L and objectives
Drive integration of NPS priorities and program performance with identified product priorities strategies and KPIs
Liaising with NPS Enterprise Intelligence and Insights team to gather insights on external and competitive benchmarking scanning global best practices and liaising across network internal resources (marketing sales reps patient coordinators reimbursement managers)
Supports successful implementation of any new services launched/administered for NPS including planning managing budgeting and launching along with ensuring adequate staffing for operational support
Essential Requirements:
Education: Bachelors degree required; Advanced degree MPH PharmD MBA or equivalent preferred
Experience:
7 Pharma commercial experience or Healthcare or Consulting with 3 of those years of experience operating directly in patient services space
Ability to connect commercial financial and clinical perspectives to develop enhanced value messages and strategies
Strong written and verbal communication skills including comfort level with senior management presentations
Proven track record leading across cross-functional teams
Desirable Requirements:
In-depth knowledge and understanding of patient services challenges and opportunities
Previous consultant or vendor experience
Legal Disclaimer/Country specific legal requirement: The pay range for this position at commencement of employment is expected to be between $185500and $344500/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Range
Skills Desired
Agility Asset Management Business Strategy Commercial Excellence Cross-Functional Collaboration Customer Orientation Digital Marketing Healthcare Sector Understanding Influencing Skills Inspirational Leadership Marketing Strategy Negotiation Skills Operational Excellence People Management Priority Disease Areas Expertise Product Lifecycle Management (PLM) Product Marketing Product Strategy Stakeholder Engagement Stakeholder Management Strategic PartnershipsRequired Experience:
Director
Employment Type
Full-Time
