Senior Implementation Services Analyst
Senior Implementation Services Analyst
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Job Description
Company:
MercerDescription:
Implementation Senior Specialist
What can you expect
An Implementation Senior Specialist is responsible for the smooth transition of clients data and processes onto the companys platform. It is a client facing role where the person ensures clients revenue growth by obtaining local brokerage appointments. The work is done with both client and internal stakeholders such as brokers COE (Center of Excellence) and GBM team (Global Benefits Management).
A Senior Implementation Specialist is considered an individual contributor working on his/her client portfolio with guidance from senior team members whenever needed.
What is in it for you
You will have a chance to gain experience in a truly international company - our primary working language is English
You will attend training with dedicated coaches which will prepare you for your daily tasks
Attractive benefits package (including private health care prepaid restaurant or shopping card topped up every month prepaid sports & culture card or a Multisport card language course co-financing unlimited access to online learning platform retirement plan)
Working in hybrid model in a comfortable office in Warsaw city center (Al. Jerozolimskie 98)
We will count on you to:
Review data from the client and internal stakeholders and identify issues
Build and proactively execute effective implementation plan for clients ensure all local documentation needed is delivered on time
Help communicate changes and processes to clients
Work on timely follow up to both colleagues and clients on open action items and tasks
Focus on keeping all members of the team informed on important aspects of the client work being done (regular touch base or email updates)
What you need to have:
Minimum 2 years of working experience in an international environment
Excellent proficiency of English
Strong organizational skills
Good stakeholder management skills
Previous work experience in similar position
Strong attention to detail and accuracy for both numerical and written work is essential for this role
What makes you stand out:
Global or local benefits / HR experience
If you would like to apply for this position please send your CV in English.
Required Experience:
Senior IC
Employment Type
Full-Time
