Service Improvement Officer

Service Improvement Officer- Asset Management Division Repairs and Maintenance

Permanent

Grade

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Are you looking for an exciting role where you can make a difference

Are you ready to make a meaningful impact during one of the most critical periods of Birminghams future In a city facing unprecedented financial challenges Birmingham City Council is seeking dynamic individuals who demonstrate the expertise determination and resilience required to ensure the delivery of high-quality asset management services to our residents.

Birmingham City Council is the largest local authority social landlord in Europe with a stock profile of just under 60000 properties. As a Service Improvement Officer you will play a key role in transforming the resident experience monitoring our day to day repairs service and planned investment works to our residents and how we engage with our residents across all aspects of the asset management service.

You will be responsible for ensuring all systems and processes around Repairs Maintenance and Investment are effective implemented and operated in line with departmental requirements. You will also play a key role in improving our resident communication and engagement data quality and creating digital solutions to ensure the service continuously improves its regulatory compliance and tenant satisfaction measures.

We have embarked on a change journey to become a high performing social landlord. We are poised to launch an ambitious plan to invest between 180m and 220m in our housing stock each year for the next seven years. Our strategic priority is to improve the condition and quality of our homes for our residents ensuring they are warm safe and sustainable for the years to come.

Additionally you will be involved in supporting the procurement and mobilisation of new contracts (1.3 billion) which will go live in April 2026.

As an experienced individual with a can-do attitude you will be responsible for supporting all operational delivery teams and be involved in shaping and improving the service ensuring that we are delivering a high quality value for money service to our residents. You will be able to evidence a proven track record of delivering improvements to services involving residents to deliver high levels of consumer satisfaction ensuring all regulatory and statutory standards are achieved.

If you are passionate about delivering high-quality asset management housing services an enthusiast who wants to make a difference every day is resilient and has an aspiration to deliver the best outcomes to residents and possess an innovative approach to service improvement then we very much look forward to hearing from you.

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

For any informal enquires please contact: Asha Patel on or.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification

We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.