Emergency Assist Consultant
Emergency Assist Consultant
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Job Description
Our Team Members (consultants) are responsible for our engagement with our customers and the fulfilment of their travel programmes in an afterhours environment. Working directly with the Shift Managers this role is responsible for ensuring the necessary functions to fulfil our customers travel programme is exceeded. This role is an integral part and conduit between the customer and our business and is often the first line of communication and relationship with the customer and travellers.
The role is 16.25 hours made up of 1x weekend shift 0830-2030 and 1x weekday evening 1700-2230. You will also cover all UK Bank Holidays when rostered. The holiday allowance is 12 days made up of 6 weekends and 6 weekdays. High speed and reliable internet is essential as the role is 100% home-based.
Key components of this role
- Delivering a strong service consistency through sound operational practices
- Ensuring our service offerings to our customers is world class
- Displaying a high level of operational knowledge
- Working as an operational member within the business
- Collaborating with their colleagues
- Building a strong and brighter future for FCTG Corporate
You might be perfect for the role if
- Minimum of 2 years as a travel consultant
- Experience in GDS Amadeus
- Extensive industry and travel knowledge
- Extensive fares knowledge
- A strong customer focus and service ethic
- Positive and open-minded attitude with a willingness to adapt
About Corporate Traveller
At Corporate Traveller were on a mission to take business travel to the next level. And when it comes to our people we know we are next level. We are anything but of the corporate division of the Flight Centre Travel Group (FCTG) Corporate Traveller is one of FCTGs most successful brands globally. Our mission is to make end to end travel experience faster simpler and easier for our customers and to demonstrate ongoing value to decision-makers travellers and bookers. We provide our customers with the perfect blend of personal local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion ambition and a hunger to do better. We do whatever it takes to get the best results for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core we believe that together we can do anything. Together we are here to take it to the next level.
Whats in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
- Vibrant Culture & Social Perks: Experience our fun industry-renowned culture with exciting social events such as monthly awards nights global conferences end-of-financial-year balls and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services including dental optical and chiropractic care with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits including company-matched charitable donations an excellent pension scheme share options an electric vehicle scheme and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
#LI-LW1#CTUK#LI-Remote
Required Experience:
Contract
Employment Type
Part-Time
