Senior Full-Stack Engineer - Paris

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

About the Team

This is a team-agnostic position meaning your placement will be based on your skills interests and current business priorities. At Gorgias our engineering organization is built around autonomous product teams each owning a specific area of the platform end to end.

These teams work closely with Product and Design operate in short iterations and are deeply connected to customer needs. Regardless of the team you join youll contribute to solving complex high-impact problems that directly shape the customer experience.

What Youll Do

As a Senior Full-Stack Engineer youll play a pivotal role in building and enhancing features across the Gorgias platform. Youll collaborate with cross-functional teams to develop scalable solutions that solve meaningful customer problems.

In this role you will:

• Design implement and own full-stack features and services from concept to production.

• Build and maintain scalable observable and secure systems that power real-time support for thousands of e-commerce merchants.

• Collaborate cross-functionally to plan prioritize and deliver high-impact initiatives.

• Contribute to technical discussions architecture reviews and product scoping with a focus on long-term scalability and simplicity.

• Drive quality by writing well-tested maintainable code and leading by example in code reviews and design sessions.

• Mentor and support less experienced engineers through pairing feedback and knowledge sharing.

Who You Are

• You have 6 years of experience in software development with a strong foundation in both backend and frontend engineering.

• Youre comfortable working with complex product architectures and have a deep understanding of modern software design principles.

• You have experience shipping user-facing products at scale and take full ownership of your workbeyond the code.

• You think in terms of systems and are pragmatic when solving problems under real-world constraints.

• You write clean testable code and care about building high-quality software that lasts.

• You thrive in collaborative environments communicate effectively and bring clarity to ambiguous situations.

• You value feedback learning and continuous improvementfor yourself and the team.

Developer Experience at Gorgias

At Gorgias we care deeply about providing a great developer experiencebecause we believe that happy developers build better products.

We make sure engineers have the tools support and ownership they need to do their best work.

Libraries and technologies:

• Frontend:

• Backend: NodeJS Python (FastAPI)

• Databases & messaging: PostgreSQL RabbitMQ Kafka Redis

• Cloud & DevOps: Google Cloud Platform (GCP) Kubernetes Terraform Git

Organization & collaboration tools:

• Project & code: Linear GitHub GitHub Actions

• Team & communication: Swarmia Slack Google Workspace

What we offer for developers:

• Fast development loops: Our CI/CD pipelines and local dev environments help you test and ship quickly and safely.

• Clear ownership: Youll be trusted to take your work from idea to production with real impact on the product and our customers.

• Great collaboration: We use clear documentation async communication and regular check-ins to keep everyone aligned even across time zones.

• Continuous learning: Youll get regular feedback opportunities to mentor or be mentored and space to explore new technologies.

• Supportive culture: We aim for a kind inclusive environment where engineers feel safe to share ideas ask questions and grow.

Company Benefits and Perks

• 5-week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (we use Swile)

• We provide private health insurance (we use Alan)

• Get up to 700 to set up your workstation at home (working from home should feel breezy)

• Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!

Compensation Range: 89.5K - 109.7K