Front Office Duty Manager
Front Office Duty Manager
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Job Description
The Tasman
The Tasman a Luxury Collection Hotel Hobart is located just steps from Hobarts waterfront and the citys top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists The Tasman reflects the true spirit of the destination.
The Opportunity
The Tasman Hobart is now searching for engaging and committed Duty Managerto join ourteam! Were looking for hospitality extraordinarywho have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.
If you have experience in a similar role a natural organiser have the ability to multi-task are detailed oriented and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.
Key Accountabilities
Begin your journey with us as aFront Office Duty Manager (Full time).You willprocess all guest check-ins check-outs room assignments and room change/late check-out requests secure payment activate/reissue room keys resolve guest calls will provide a consistent outstanding guest experience in everything that you do.
- Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
- Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.
- Review financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis
- Handling complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Profile
- Previous experience as aFront Office Duty Manager
- Exceptional interpersonal communication skills.
- Thorough follow-up strong attention to detail and problem-solving skills are a must.
- Excellent time management and organizational skills.
- Ability to emotionally connect with guests and provide superior levels of service.
- Conflict resolution experience.
- Must be flexible to work on a 24-hour rotating roster including public holidays and weekends.
- Experience with OPERA property management system is a distinct advantage.
- Must have full working rights for Australia
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
