3-4 months contract with a Local Authority
Job Summary:
An exciting opportunity has arisen for a Business Analyst to join a high-impact Transformation Team.
This role will support a large-scale Customer Experience programme focused on delivering service improvement and organisational change.
The successful candidate will play a key role in reviewing business processes supporting best practice and working collaboratively across functions to embed a culture of continuous improvement.
Key Duties/Accountabilities (Sample):
Collaborate with service areas to analyse and improve complex business processes.
Lead on embedding business improvement methodologies across various levels of the organisation.
Ensure business analysis practices are up to date and aligned with current industry standards.
Contribute to the development of robust business cases to support effective project and programme delivery.
Mentor and support Assistant Business Analysts sharing knowledge and best practice to aid their professional development.
Skills/Experience:
Experience in a Business Analyst role or possession of a recognised business analysis qualification.
Proven ability to map and improve business processes across a range of services.
Strong facilitation skills with the ability to run workshops and engage stakeholders.
Excellent analytical and problem-solving capabilities with high attention to detail.
Ability to work effectively in cross-functional teams and communicate across all levels of an organisation.
Understanding of customer-centric service delivery and transformation programmes.
Additional Information:
Hybrid working 3 days in the office required.
The closing date: 10/06/2025 @17:30.
Experience in a Business Analyst role or possession of a recognised business analysis qualification. Proven ability to map and improve business processes across a range of services. Strong facilitation skills, with the ability to run workshops and engage stakeholders. Excellent analytical and problem-solving capabilities with high attention to detail. Ability to work effectively in cross-functional teams and communicate across all levels of an organisation. Understanding of customer-centric service delivery and transformation programmes.