Clerk II - Rapid Access Clinic
Clerk II - Rapid Access Clinic
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Job Description
The Outpatient Rehabilitation Department includes multiple outpatient programs in which the Rapid Access Clinic is location and these services support the community in achieving rehabilitation goals. The Rapid Access Clinic is available at Oakville Milton and Georgetown sites. The Clerk will be responsible for the daily registration and bookings appointment coordination order entry flow and clerical data management to support the various functional clerical responsibilities of and other areas within the Outpatient Rehab Program as required. Major responsibilities include collaboration with the program team in the coordination of patient scheduling liaising with patients managing and triaging referrals for the clinical teams in order to meet wait time targets. Use of multiple software systems such as Meditech Expanse Novari and Community Wide Scheduling is required.
This is what youll be doing:
Front office clerical functions such as patient reception and registration appointment bookings processing of payments filing communication with physicians staff patients and visitors as well as telephone enquiries and other general office duties.
- Working in collaboration with the Rapid Access team and Outpatient Rehab clerk team to ensure a high standard of quality patient care and experience is delivered
- Liaising and working with the Clinical Lead for Rapid Access Clinic and Director of Perioperative program to ensure clinics are hitting timelines
- Utilizes effective problem solving and conflict resolution skills in the ongoing promotion of quality care outcomes
- Participates in the unit orientation program for new staff
- Demonstrates strong prioritizing skills
- Performs other duties consistent with the job classification as required
Qualifications :
- Recent Medical Office Administration diploma from a recognized college required OR minimum of 1 year of recent relevant clerical experience working in a healthcare setting may be considered
- Proficient in the use of Microsoft Office applications including Outlook Word and Excel
- Minimum of 30 wpm typing speed required
- Must have fast and accurate data entry skills
- Experience using patient related databases preferred e.g. Meditech
- Must be able to prioritize workload and function independently in a busy environment
- Good interpersonal organizational and communication (verbal & written) skills
- Good customer service skills and problem resolution skills
- Accurate data entry skills
- Demonstrable critical thinking skills multi-tasking and prioritizing skills
- Ability to manage emotionally charged situations in a fast-paced environment
- Excellent interpersonal and written and oral communication skills
- Ability to work within a multidisciplinary team environment
- Able to diplomatically respond to inquiries from staff volunteers patients family members and members of the general public
- Must be able to read write speak and understand English fluently
- Must be physically able to perform the job: prolonged periods of time sitting; standing; walking; and pushing and pulling variety of wheeled equipment.
- Satisfactory employment and attendance record required
Additional Information :
Hours: Monday to Sunday - various 7.5 hour day shifts (hours subject to change based on operational requirements)
Salary: $23.20 per hour - $28.96 per hour
Date Posted: June 5 2025
Internal Applications Due By: June 12 2025
REF2311K
Halton Healthcare is an equal opportunity employer who is committed to integrating diversity equity and inclusion throughout our operations policies and culture. If you are passionate about what you do motivated by a job well done and as committed to excellence quality and patient satisfaction as we are wed like to hear from you. Please attach your current resume directly to this posting.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation we will work with you to meet your accommodation needs to ensure your equal participation.
All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
