Customer Success Director | Fully Remote UK
Customer Success Director | Fully Remote UK
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Job Description
At Hirevue were looking for a Customer Success Director (CSD) to join us on a fixed-term contract of approximately 14 months based in the UK. This is a fantastic opportunity for someone ready to make an immediate impact rolling up their sleeves thinking big and driving meaningful outcomes for our most strategic customers.
This role is ideal for a customer success professional who thrives in a high-energy entrepreneurial environment and is seeking a high-impact time-bound opportunity to help shape the future of customer success with a global leader in HR tech.
What Youll Be Doing
As a CSD youll be the go-to strategic partner for our enterprise customers leading high-value conversations accelerating ROI boosting product adoption and identifying expansion opportunities. Youll anticipate customer needs inspire confidence and help drive measurable success.
This is a dynamic varied role where youll shift between strategic advising cross-functional collaboration and proactive customer engagement. Youll wear many hats strategist relationship builder planner and love every minute.
Key Responsibilities
Customer Partnership & Strategic Impact
Build and execute strategic adoption and value plans across a portfolio of enterprise accounts
Drive executive-level discussions and track progress toward business outcomes
Champion best practices to elevate Net Promoter Scores and candidate experiences
Collaborate closely with internal teams (sales product engineering) to align on customer success goals
Identify and pursue growth opportunities in collaboration with the Strategic Sales team
Customer Advocacy & Expertise
Guide customers in embedding HireVue tools into their recruitment workflows
Educate and consult on best practices product capabilities and process optimization
Represent the customer internally to influence product development and enhancements
Qualifications :
What You Bring
3 years in customer success account management or enterprise consulting
Experience working with enterprise or strategic accounts; Fortune 500 experience a plus
Background in SaaS or tech environments
Strong business acumen and stakeholder management
Confidence in leading executive discussions and change initiatives
Familiarity with HR or talent acquisition functions is a bonus
Proficiency in Google Workspace Microsoft Office and Salesforce
A self-starter with a collaborative mindset and a passion for customer success
Comfort and availability to work in the UK on a fixed-term contract of approximately 14 months
Additional Information :
All team members at Hirevue are expected to embody our core values which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go.
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions where they can attend virtual video meetings.
Important Details
This is a fixed-term contract based in the UK. While not a permanent position its a chance to make a significant impact in a dynamic mission-driven company.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device ensuring privacy for personal data.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
