Lead to Cash (LTC) Transformation Manager
Lead to Cash (LTC) Transformation Manager
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Job Description
Overview
Element is seeking a highly motivated and experienced Lead-to-Cash (LTC) Transformation Manager to drive the modernization of our Order-to-Cash and Customer Management processes as part of our global ERP transformation. This role will support the implementation of Microsoft Dynamics 365 for Finance and Operations (D365 F&O) across multiple legal entities and business units enabling standardized efficient and scalable LTC processes.
You will play a key role in ensuring the successful adoption of D365 F&O collaborating across functions to improve the customer experience streamline revenue recognition and integrate critical upstream and downstream systems including CRM (D365 CE) LIMS Group CPM (Board) and billing platforms.
This position is hybrid located in our Blue Ash GBS.
Responsibilities
Rollout Leadership: Lead execution across waves coordinating global and local teams to enable seamless LTC deployments in D365 F&O.
Cross-Functional Engagement: Work closely with Global Process Owners Transformation Managers Global Business Services and Operational labs to migrate and optimize LTC processes.
Process Optimization: Standardize and refine processes including quoting order management billing credit & collections and customer master data.
Testing & Quality Assurance: Support test planning execution and defect resolution for functional and end-to-end testing scenarios.
Data Validation: Ensure accuracy and completeness of customer order and pricing data throughout the transition.
Change Management: Promote user adoption by understanding local nuances and aligning global standards through communication and training.
Training & Documentation: Contribute to training design facilitate training sessions for end users and provide onboarding materials for new hires.
Hypercare & Support: Serve as a key point of contact during post-go-live stabilization resolving issues and ensuring continuity of business operations.
Subject Matter Expertise: Serve as a functional expert for the full LTC lifecycle offering guidance and support to business users and stakeholders.
SOP & Process Governance: Collaborate on defining and updating LTC-related SOPs and process documentation.
M&A Integration: Support integration planning and execution for acquired entities to align them with Elements global LTC model.
Skills / Qualifications
5 years of experience in Order-to-Cash Billing or Revenue Operations with 2 years leading or managing transformation initiatives.
Strong ERP experience particularly with Microsoft Dynamics 365 F&O or equivalent platforms (SAP Oracle).
Experience with CRM-to-ERP integrations especially D365 CE and F&O.
Advanced Excel skills for data analysis and validation.
Deep understanding of revenue cycle processes from customer setup through invoicing and collections.
Demonstrated ability to translate business requirements into system configurations and operational processes.
Excellent communication and stakeholder engagement skills across multiple levels of the organization.
Strong project coordination and problem-solving skills in a dynamic environment.
Knowledge of standard KPIs and reporting tools for monitoring customer billing and collections performance.
Travel requirement up to 25% both domestically and internationally.
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Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Required Experience:
Manager
Employment Type
Unclear
