Technical Support Specialist- Environment Testing
Technical Support Specialist- Environment Testing
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Technical Support Specialist manages communication between assigned technical groups and project management staff.
Essential Duties and Responsibilities:
- Technical Communication
- Reviews emails from project management team and works with lab staff to respond
- Job Tracking
- Review shipping status and due dates for incoming ICO jobs. Work with ICO Project Management to address as needed.
- Reviews production summary for assigned departments daily and provides status updates to ICO Project Management
- Assist management with identifying issues early and addressing them
- Records upcoming projects in department tracking spreadsheet.
- Other
- Assists with any other tasks as assigned
- Demonstrates and promotes the company vision
- Regular attendance and punctuality
- Attend meetings within the laboratory
- Cross-training and/or assisting other departments
- Additional duties as assigned
Role is M-F 8am-5pm
Qualifications :
Basic Minimum Qualifications:
- BS in Chemistry Biology or related field. Equivalent experience may substitute for a degree
- Previous customer service experience
- Proficiency with computers
- Authorization to work in the United States without restriction or sponsorship
Ideal Candidates will have:
- Strong attention to detail
- 1-3 years of customer service experience
- Proficiency with Microsoft Word Outlook Excel etc.
- Professional communication skills
Additional Information :
Professional working proficiency in English is a requirement including the ability to read write and speak in English.
Pay rate: $20-22/hour
Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.
As a Eurofins employee you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays paid time off and dental and vision options.
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.
In 2022 Eurofins generated total revenues of EUR 6.7 billion and has been among the best performing stocks in Europe over the past 20 years.
Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
