Ocean Export Agent
Ocean Export Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the Ocean Export Department.
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Ocean Export Files and reporting
Use Global Ocean Export Monitor on a daily basis.
Ensure documents are timely sent and Shipping notices communicated to overseas and customers
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments meeting customer service standards.
Contribute to maintain good relationships with suppliers (Ocean carriers trucking companies and others involved).
Always meet compliance to regulations internal and external in accordance with government regulations.
Understand department process flow and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in Customer SOP
Meet KPI standards in accordance with the Companys procedures
Overseas communications timely responses to emails and requests (internal and external) in lest than 24 hours.
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Attend training classes when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Qualifications :
Knowledge:
A good understanding of Expeditors Products and Services
Understanding of ocean documentation process a plus.
Hazardous Materials certification (preferred).
Skills:
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Pro-active strong organizational skills.
Good Microsoft Office and computer skills
Fluent in English. & Spanish
Behaviours:
Positive and willing to help attitude
Education and Experience:
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
