Front Office Manager
Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As Front Office Manager youll take the lead in managing the day-to-day operations of our Front Office team. Youll ensure smooth efficient service delivery while maintaining brand standards driving financial performance and fostering a welcoming environment for guests and team members alike. You will also play a key role in building team engagement through clear communication recognition and a commitment to loyalty; creating a culture where our people feel valued supported and motivated to grow with us.
Youll champion ALL (Accor Live Limitless) by promoting our loyalty program and ensuring our guests feel rewarded and recognised throughout their stay helping to build lasting relationships and drive brand loyalty.
Key Tasks:
- Champion a people-first culture by providing regular coaching on-the-job training
- Identify process improvements implement guest experience enhancements and contribute to the strategic goals of the hotel
- Ensure the efficient and professional running of the front office including managing daily check-ins/outs guest queries and resolution of issues while maintaining service excellence
- Oversee recruitment on-boarding and rostering while promoting team engagement and career development opportunities.
- Actively encourage and train your team in upselling cross-selling and promoting our Loyalty program ALL Accor Live Limitless
- Ensure front office operations are aligned with Accor brand standards health & safety regulations and hotel policies.
- Manage front office financial procedures including billing floats cash handling and budget alignment.
- Work closely with Housekeeping Maintenance Reservations and Revenue team.
- Remain calm under pressure and take decisive action to handle emergencies guest complaints or conflicts
Qualifications :
- 2-3 years relevant Front Office experience with at least 2 years in a supervisory role
- Possess a strong background in Front Office procedures and Opera Cloud PMS (preferred)
- Proven experience managing rosters and costs to achieve budgets and targets
- Demonstrated ability to coach mentor develop and inspire teams
- Excellent time management and communication skills including rapport building between internal and external stakeholders
- An LCQ qualification and a current Managers Certificate
- New Zealand Full drivers licence
Additional Information :
At the Novotel Wellington were all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs including:
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Daily staff meals are on us while youre on duty.
- Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
- Accors Parental Leave Scheme: Supporting you in all stages of life.
- Join in on staff celebrations and get recognised for your tenure.
- Accors refer-a-friend bonus
- Access to our Employee Assistance Program
Join us at the Novotel Wellington where your career journey is as exciting as the destination!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Pioneering the art of responsible hospitality connecting cultures with heartfelt care.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
