Implementations Advisor

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Implementations Advisor do
As an Implementations Advisor at Fiserv you will play a critical role in ensuring the successful deployment of our financial technology solutions for our clients. You will work closely with clients to understand their needs customize our solutions and guide them through the implementation process. You will work closely with cross-functional teams including engineering product management and quality assurance to ensure the successful planning execution and delivery of software products to clients. Your thorough understanding of our products and dedication to client satisfaction will help you drive innovation and empower our clients to achieve their business goals.

What you will do:

• Collaborate with clients to understand their implementation requirements and tailor solutions to meet their needs. Conduct client initiation meetings and present clients with a clear service delivery roadmap.
• Manage end-to-end implementation projects ensuring timely delivery and adherence to quality standards.
• Configure the platform to support clients contractual requirements working with internal cross-functional teams and third-party vendors to support required integrations.
• Conduct training sessions and provide support to clients during the transition phase.
• Develop and maintain implementation documentation and project plans.
• Troubleshoot and resolve any issues that arise during the implementation process.
• Provide feedback to improve the onboarding process.
• Track client progress issues and risks and provide reporting to senior management.

What you will need to have:

• 5 years of experience in managing end-to-end software implementation projects in Client Onboarding or related functions.
• 4 years of experience in conducting client training sessions.
• 3 years of experience using project management tools such as MS Project or JIRA.
• 5 years of experience with MS Office suite.
• Bachelors degree in business information technology or a related field or an equivalent combination of education work and/or military experience.

What would be great to have:

• 5 years of experience in SQL databases and/or Unix.
• Project Management Professional (PMP) certification.
• 4 years of experience working with financial technology solutions.
• Experience with CRM software.

Perks at Work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.