System and Data Support Specialist | Managed Services Operations
System and Data Support Specialist | Managed Services Operations
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Job Description
Job Description & Summary
The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities so that applications can advance in parallel with our clients growth. We repair keep our fingers on the pulse create CR document and sometimes teach our clients employees. The better we work the less you notice us. Plus we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
We are looking for:
System and Data Support Specialist
Role Description:
Analyze and resolve technical issues related to custom PwC ITSM solution (IT service management solution / ticketing system) and Alteryx workflows supporting financial end of month closing process.
Preparation of data models and reports in Power BI (also using the DAX language)
Using Alteryx data pipelines cooperating with SAP S/4Hana to supervise financial end of month closing processes.
Support in gathering analyzing and understanding business and technical requirements
Provide 2nd line support and resolve tickets.
Configure ITSM solution by working with JSON files.
Analyze modify and create Alteryx workflows.
Conduct problem analysis to diagnose issues and understand root causes.
Collaborate with 1st-Level support and 3rd-Level support teams to ensure timely resolution of issues.
Execute minor projects and system changes tailored to meet specific customer needs and requirements.
Maintain comprehensive documentation of support issues solutions and project changes to ensure transparency and knowledge sharing.
Required Skills:
Experience in IT support.
Basic understanding of Alteryx.
Basic understanding of SQL.
Experience in implementing and using Power BI
Knowledge of Power Query and DAX language
Familiarity with Git CICD aspects and Data Concepts
Technical affinity for changing the JSON files.
Good knowledge of MS Office (especially MS Excel MS Word and MS PowerPoint) and MS Sharepoint.
Good command of English both spoken and written.
Good communication and interpersonal skills with the ability to interact effectively with diverse teams and stakeholders - service team development teams product owners service solution designers architects business representatives.
Problem-solving and analytical skills.
Organized and structured.
Nice to have:
Basic understanding of SAP.
Basic understanding of Accounting.
Basic understanding of Python.
Understanding of ITSM (IT Service Management).
Knowledge of German.
By joining us you gain:
Work flexibility - hybrid working model flexible start of the day workation sabbatical leave
Development and upskilling - our full support during onboarding process mentoring from experienced colleagues training sessions workshops and conversations with native speaker
Wide medical and wellbeing program - medical care package (incl. dental care freedom of treatment physiotherapy) coaching mindfulness psychological support education through dedicated webinars and workshops financial and legal counseling
Possibility to create your individual benefits package (a.o. lunch pass insurance packages concierge veterinary package for a pet massages) and access to a cafeteria - vouchers discounts on IT equipment and car purchase
3 paid hours for volunteering per month
Additional paid Birthday Day off
And when you start enjoying PwC as much as we do you may recommend your friend to work with us.
Recruitment Process:
Apply
Have a conversation with our Recruiter on a short HR screening call
Lets get to know each other better during an interview with the Hiring Manager.
Should you have any questions please do not hesitate to reach out to us:
Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.
#LI-CF1 #LI-Hybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
