Program Manager II, Relay Ops, Relay Ops

Looking for a career at a company that seeks to be Earths most customer-centric company If so meet Amazon.

Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services). APEX NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall Relay Ops plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.

Responsibilities of Program Manager under Relay Ops/NOC
We are looking for an experienced Program Manager to coordinate and lead efforts across operations multiple technology and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decision-making.

A Program Manager is expected to have deep functional knowledge ability to design new program frameworks/processes and running defect reduction programs. He should be proficient in identifying the input and output metric to gauge the success of a program. In this role he will work with business and operations team to analyze historic results challenge status quo and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools methods and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.

The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills outstanding analytic insight and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple scalable solutions to difficult problems have excellent project-management skills and be able to communicate complex analytical results both written and verbally in a clear and easy-to-understand way.

What are we really looking for
You should be very analytical and be able to justify your decisions and approaches with data
You should be able to deal with a high degree of ambiguity
You should be able to take a complex problem and break it down to smaller digestible chunks
You should be able to define a logical and step by step approach to achieving assigned goals
You should be comfortable with processes and process design/analysis
You should have the ability to influence without authority and do so by using data and facts
You should be able to deal with varied stakeholders and earn their trust
You are mature and able to function independently with limited guidance
You should be willing to travel 30% of the time
Languages proficiency (mandatory) English.

Key job responsibilities
The incumbent will own the following -
1) They will be responsible for working with supply chain execution transportation FC carriers and other Amazon teams to identify pain points and scope out large high impact projects
2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
3) Once a go decision is made the program manager will work to evolve a plan and timeline for execution.
4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis
5) They will liaise across functions to drive their project and help clear issues and bottlenecks.
6) They will work with technology teams to scope out and drive any tech changes that are needed

Other than this the PM II is required to :
A. Cost Reduction Strategy:
(i) Develop and implement strategies to reduce costs in the transportation business
(ii) Analyze and optimize adhoc share number of trips and truck utilization
(iii) Participate in and contribute to WBR meetings with the core group

B. Network Optimization:
(a) Work on improving network design
(b) Optimize NOC Governance Mechanism
(c) Improve RLB adoption and truck utilization

C. Forecasting and Scheduling:
(a) Enhance and expand Forecast Based Scheduling (FBS) feature
(b) Analyze and act on Frequent Adhoc & Frequent Cancellation (FAFC) trends
(c) Optimize schedule capacity and reduce adhoc share

D. Cost per Trip Reduction:
(a) Address issues leading to increased cost per trip collaborate with all the miles to reduce unloading delays
(b) Improve RLB conversion rates and manage manual adhoc rates

E. Truck Utilization Improvement:
(a) Continue efforts to increase average totes per trip
(b) Identify and implement opportunities to improve fill rates
Standardization and Improvement:
(a) Standardize stacking height for palletized loading
(b) Develop and implement SOPs for improved asset handling and transfer

G. Cross-functional Collaboration:
(a) Work closely with FC SC EWH and other teams to implement improvements
(b) Coordinate with tech teams for necessary system enhancements
(c) Manage stakeholder relationships and secure buy-in for new initiatives

I. Data Analysis and Reporting:
(a) Conduct cost-benefit analyses for proposed initiatives
(b) Create and maintain performance dashboards
(c) Provide regular updates on KPIs and project progress

J. Continuous Improvement:
(a) Identify new opportunities for cost reduction and efficiency improvement
(b) Plan and execute pilot projects to test new ideas
(c) Scale successful initiatives across the network

This role requires a combination of strategic thinking analytical skills project management expertise and strong cross-functional leadership to drive significant improvements in the linehaul networks efficiency and cost-effectiveness.

About the team
NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA India and EU. It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.

- 5 years of program or project management experience
- 5 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 5 years of driving end to end delivery and communicating results to senior leadership experience
- 5 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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