Research and Library Systems Technologist

Role:Research and Library Systems Technologist

Grade and Salary: Grade 7 37174 - 46735 per annum

FTE and working pattern: 1 FTE 35hrs per week Monday - Friday

Holiday Entitlement: 33 days annual leaveplus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

Purpose of Role

TheLibrary and Research SystemsTechnologist will work withcolleagues withinGlobal Information Services and across theUniversity tomaintain and develop the research support systems. These will include but not be limited to Pure WorkTribe and research ethics systems. They will provide technical support for day to day operations and development of resource discovery systems and software including the Library Management Platform and any specialist research or library authentication systems required such as Shibboleth.

While thisset of systems will develop and change theResearch and Library Systems Technologist willtake the lead in ensuringthesesystemsrunsmoothly remain accessible and fit for purposeand are developed extendedand integrated with other internal and external systemsas required to support immediate priorities and strategic objectives.

Key Duties & Responsibilities

1. Carry out analysis of system requirements and existing processes liaising with relevant stakeholders including users staff and SaaS providers.
2. Use deep knowledge of systems to map requirements to existing systems identify gaps and possible solutions.
3. Coordinate upgrades and testing of new functionality.
4. Ensure all requirements and processes are fully documented.
5. Coordinate and prioritise integrations between systems.
6. Respond to system issues and enhancement requests.
7. Prepare training materials and offer support to users.
8. Prepare analytic and operational reports on systems.

Essential & Desirable Criteria

Essential

1. Educated to first degree level or equivalent or equivalent practical experience in the workplace
2. Experience of working within a similar environment as outlined above
3. Proven technical ability/aptitude and knowledge with respect to the administration of electronic management systems (like CRIS) with an understanding of core research processes and procedures
4. Competent in the use of and generation of IT and management information with the ability to analyse and report on data and to make decisions/provide recommendations
5. Experience in the design and delivery of effective training for a range of stakeholders linked to system change/implementation of new software
6. Experience supporting Software as a Service (SaaS) implementations and their development cycle
7. Good knowledge and understanding of University policies relevant legal statutory and governance applications and turning them into good practice
8. Excellent interpersonal influencing and presentation skills able to understand and communicate complex issues effectively
9. Demonstrable excellent customer service
10. Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment
11. Experience of working closely with stakeholders across all levels of the organisation and externally
12. Ability to research analyse and present complex information effectively with good attention to detail
13. High level organisational skills with the ability to prioritise major developments and to function effectively in a pressured environment
14. Demonstrable professional and proactive approach
15. Ability to work effectively both independently and as part of a team

How to Apply

Applications can be submitted up to midnight(UK time)on Wednesday 18^th June 2025.

Pleasesubmit your CV & covering letter via the Heriot-Watt on-line recruitment.

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-WattUniversity values diversity across our university community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website also our award-winning work in Disability Inclusive Science Careers our total rewards calculator: see the value of benefits provided by Heriot-Watt University.

About the Team

The Global Information Services directorate provides a range of services to support promote and supply information information skills and infrastructure to support a modern research-intensive university in a global setting. This straddles academic library provision alongside a range of technical services and systems such asIT and AV services systems and support for learning & teaching research & enterprise operational effectiveness.

It is an integrated global service providing services to students staff applicants alumni external users across all five campuses.

About Heriot-Watt University

At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.