Logistics Fulfillment Coordinator
Logistics Fulfillment Coordinator
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Job Description
Logistics & Fulfillment Coordinator
Location: Remote (Preference for LATAM or Europe)
Work Hours: 9:00 AM 5:00 PM EST
Compensation: $1200 $3000/month (depending on experience)
Time-Off Policy: 10 PTO days US public holidays
Role Overview
The company is hiring a Logistics & Fulfillment Coordinator to oversee end-to-end operational logistics from purchase order placement through customer delivery ensuring smooth fulfillment across DTC Amazon FBA and retail channels. This individual will play a mission-critical role managing 120000 monthly orders tracking inbound and outbound flows owning fulfillment exception reporting and driving operational excellence.
Key Responsibilities
Logistics Coordination & 3PL Management
- Monitor daily 3PL performance ensuring order SLA compliance on-time shipping and inventory receipt accuracy
- Track and manage inbound freight from global vendors and coordinate domestic transportation & delivery appointments with the 3PL
- Collaborate closely with account manager and directly report to Director of Operations
Fulfillment Oversight & Exception Management
- Handle shipping method optimization ensuring appropriate service levels and identifying misrouted shipments
- Manage day-to-day order accuracy escalating to carriers or vendors when needed
- Build and maintain a resolution log for all exceptions and delays
Retail Readiness & Compliance
- Maintain up-to-date routing guides for Amazon Walmart and future retail partners (case packs labeling appointment scheduling)
- Ensure retail compliance by auditing inbound/outbound documentation improving processes and training fulfillment partners
Tracking Tools & Reporting
- Develop or update dashboards using Google Sheets for 3PL performance tracking and carrier SLAs
- Track key logistics KPIs: cost-per-order delivery speed by shipping zone exception rates and escalation volume
- Drive continuous improvement initiatives across pack-out logic WMS/OMS coordination and potential system upgrades
Key Deliverables
- Daily Logistics Fulfillment & order SLA dashboard
- Weekly inbound shipment tracker
- Exception resolution and escalation log
- Retail routing compliance report
Qualifications
- 2 years experience in e-commerce logistics supply chain or fulfillment operations
- Proficiency with Google Sheets/Excel (pivot tables v-lookups basic macros)
- Strong familiarity with 3PL coordination OMS/WMS platforms parcel shipping
- Understanding of US fulfillment flows (DTC Amazon Walmart Shopify)
- Clear and advanced English fluency (written and verbal)
- High level of organization accountability and ability to work independently in a remote setting
- Problem-solver with a proactive mindset and curiosity to optimize systems
- Prior experience working with or reporting to US-based teams is a plus
- Comfort using Slack and Google Meet as primary communication tools
Work Style & Culture Fit
- Ability to work in real-time with US-based stakeholders from 9 AM 5 PM EST
- High level of autonomy with daily async check-ins via Slack and live syncs as needed
- Must be highly collaborative organized under high-volume order environments and thrive in ambiguity
Employment Type
Full Time
