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The Freedom product team is responsible for managing the Freedom Flex Freedom Unlimited Freedom Rise and legacy Freedom card portfolios Chases flagship proprietary cash back product. In this role you role will define and deliver a customer-focused experience strategy for Chase Freedom customers. Using your understanding of the needs of the customer segment you will dive into the end to end experience for Freedom customers identifying opportunities to advocate for our customers and their specific needs whether in digital or human-involved experiences.
As the part of the portfolio strategy team for Freedom products you will be responsible to partner across the organization to influence and inform experiences for the segment. The relationships you build and develop with a broad variety of teams across our marketing servicing agile product risk management etc. organizations will be key to success. Using your data analysis skills strategy experience customer mindset and customer insights you will quantify opportunities and work across the team and with partners to define solutions for our customers and advocate for smart profitable and growth-oriented experiences. Strategy in hand you will collaborate to bring together teams to implement and align with Card leadership to our broader Bank goals and mission.
To be successful you are an accomplished strategist and understand customer experience mapping customer-focused design are good with data and analytics and have a background in the credit card industry. You are just as capable with product strategy as P&Ls and truly understand the industry segment customers and card economics. You have experience in consulting roles or product development are as capable in Excel as PowerPoint and know how data and information become a compelling storyline.
Job Responsibilities:
Required qualifications capabilities and skills:
Preferred qualifications capabilities and skills:
Required Experience:
Chief
Full-Time