Public Area Attendant - VOCO - The Shelby, Myrtle Beach

Public Area Attendant

At The Shelby we dont just maintain facilitieswe craft unforgettable experiences. As a Public Area Attendant youll play a key role in creating memorable moments for our guests by ensuring that all public areas are clean organized and hotel spaces are in top condition. Your commitment to ongoing sanitation disinfecting and to detail will keep everything for our hotel germ free in line with hotel and brand standards. More than just a cleaner youll contribute to a seamless and comfortable guest experience turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT OUR COMPANY

VOCO an IHG Hotel

VOCO IHGs fastest-ever global brand expansion embodies its Latin roots with the meaning to invite and call together reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches combined with a relaxed unstuffy atmosphere that promises memorable experiences.

VOCO - The Shelby Myrtle Beach blends modern elegance with coastal charm offering guests an unforgettable stay. Our boutique hotel promises personalized service stunning accommodations and a warm inviting atmosphere. Were not just a place to stay; were a destination that celebrates the unique spirit of Myrtle Beach.

Renovation to be completed by Spring 2025.

ABOUT THE ROLE

The Public Areas Attendant is responsible for maintaining the cleanliness of the Lobby Pool Public areas back of the house and offices. In addition the Public Space Attendant refreshes and maintains the cleanliness of the public bathrooms around the hotel and performs special projects for the Housekeeping Staff and does so without disrupting any of the daily functions of the hotel or without disturbing guests.

SCOPE OF WORK TEAM (Director of Housekeeping/Supervisor)

• Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager

• Supports Housekeeping team

RESPONSIBILITIES

• Walk all assigned areas at beginning and end of shift; remove newspapers pick up and replace towels in pool area empty trash containers and ash urn in public areas into proper containers. Dusts all tables lamps and ledges in all public areas and corridors and other assigned areas. Inspect condition of furniture for tears rips and stains and report damages. Clean and maintain lights.

• Maintains supply levels in the public areas i.e. pads and pencils toilet paper and Kleenex. Maintains and cleans all public washrooms checking twice each hour. Makes routine checks of all public areas to ensure cleanliness. Maintains the cleanliness of all windows glass and doors in public and employee areas.

• Checks elevators pool area mops floor cleans carpets and polishes brass as necessary. Maintains elevator tracks. Performs cleaning tasks in public areas including vacuuming sweeping moping and collecting garbage.

• Clean public and employee restrooms and showers. Clean floor surfaces in public or employee space using designated chemicals supplies and equipment.

• Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventive or other maintenance issues in public areas or guest rooms.

• Respond at all times in a friendly helpful and courteous manner to guests managers and fellow associates. Follow all company and safety and security policies and procedures. Report all guest issues and complaints to management

• Respond at all times in a friendly helpful and courteous manner to guests managers and fellow associates. Report all guest issues and complaints to management.

• Coordinate with Housekeeping Supervisor on work priorities provide assistance attend meetings as required by management.

• Perform special projects and other responsibilities as assigned.

Qualifications

Prior Experience:

• 1 years Previous housekeeping experience.

Subject Expertise:

• Report any unusual occurrences and/or request to Supervisor.

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

• Must be able to effectively communicate to guests management and coworkers

• Must be able to follow directions with attention to detail speed and accuracy

• Must be a team player with the ability to work under minimal supervision

• Must be able to multi-task in a fast-paced work environment

• Flexible and long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally and or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.

• Ability to stand for the entire shift.

• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Demonstrate a working knowledge of all company safety and security procedures.

• Hours Required: Must primarily work during Springboard Hospitality business hours while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary

• Vacation

• Medical Dental Vision Life Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs

• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.

• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.

• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

EXPERIENCE:

• Prior Experience:
  • 1 Previous housekeeping hospitality experience preferred but not required.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests management and coworkers and read write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours Monday - Friday 8am - 5pm (PST) while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.