Assistant Manager IT
Assistant Manager IT
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Job Description
JOB SUMMARY
As a member of the property management staff this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs installations maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs installations and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
CANDIDATE PROFILE
Education and Experience
College degree or equivalent work experience. Possess 3-5 years experience in like position.
Previous experience in IR Global Field Services or Marriott Systems Support desirable.
System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.
Places equipment orders as directed relating to personal computers telecommunications local servers/networks; may process invoices
Conducts periodic inventories of applications and hardware.
Ensures technology assets are secured.
Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
Provides exceptional customer service.
Is professional and responsive to inquiries from customers/vendors/peer group.
Provides timely accurate and detailed status reports as requested
Ensuring Client Technology Needs are Met
Assists in disaster recovery and business continuity as it relates to technology.
Installs monitors and maintains telecommunications equipment including cabling and providing technical guidance as needed.
Performs adds/moves/changes/deletions.
Supports end-use pager cellular phone issues.
Troubleshoots high-speed Internet access problems
Escalates problems as appropriate through direct supervisor Global Field Services MSSC.
Images desktops installs new software applications applies patches maps drives to correct server/network.
Moves/adds/changes PCs/peripherals; migrating data when necessary.
Performs routine desktop backup as scheduled or directed.
Provides end-user support to property staff business center.
Assists with setup or reset of security passwords
Supports email and use of MI network
Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
Works as part of a team to execute a disaster recovery plan.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
