Voice & Data Engineer
Voice & Data Engineer
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Job Description
Summary
Were on a mission to make credit work better for all.We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times were one of the best places to work in the UK. Why Because of the people who work here. Warm welcoming and super-talented. Its our people that make us great.
We celebrate and share success learn from failure embrace change and savour challenge.
Join us and from day one youll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell youll be making a difference to the lives of millions of people going through tough times.
Job Description
Voice and Data Engineer
Location: Leeds Thorpe Park Hybrid working.
Now lets talk about your role:
Are you ready to take charge of the day-to-day IT operations for our Contact Centre Technology environment As a Voice & Data Engineer youll be at the heart of managing and overseeing technology changes across our complex and tightly integrated tech stack.
Youll play a crucial role in supporting the implementation of changes handling the daily administration of interaction flows announcements and agent configurations.
Other responsibilities will include:
Collaborating with stakeholders managing tickets and escalations related to Contact Centre Technologies across voice chat email SMS and related technologies.
Support Incident and Problem Management functions with major incidents working closely with suppliers to minimise downtime.
Support with Technical Deliveries of new systems and applications working closely with Technical Architects as a delivery resource as .
So if you have demonstrable experience in Telephony IT support and or engineering we want to hear from you!
What we need from you:
Proficiency in Avaya and Verint is essential.
Experience with SIP & WebRTC deployments and best practice.
CCaaS platform deployments and administration.
Experience of working with Telephony Carrier Networks & NGN routing Payment Applications & IVA solutions ServiceNow UC including VC Management is desirable.
PCI-DSS
Strong communication problem-solving abilities and the ability to work under pressure.
A mission that gives back:
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us and help us go on to make a difference together.
Youll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us together.
So whatever your culture gender identity religion ethnicity age neurodiversity or disability status if youre ready to help us make credit work better for all we think youll fit right in. Our people are our strength so we build strong teams thriving with diverse voices and offer benefits that can keep our people strong.
That means
Discretionary annual bonusfor a job well done
3% flexible benefits; choose additional benefits or take as cash each month. Whether its extra holiday or dental cover theres something for you.
Hybrid working environment:Work in our new purpose-built Leeds office at Thorpe Park designed to support collaborative working and those meaningful moments youll only get from being in the office.
Free parkingwhen you are in the office and when working from home youll be fully equipped with everything you need to be successful.
28 days holiday plus public holidayswith the option to purchase up to an additional 5 days.
Life assurance.
A fantastic culturewith more little perks along the way including self-development opportunities recognition awards and on-site gym facilities.
Wellbeing supportand a programme of webinars and classes geared towards mindfulness.
Ready to share in that mission
So if youre interested in adding your voice to our fantastic team of people take the first step and apply today
Employment Type
Full-Time
