Patient Coordinator / Front Office Coordinator
Patient Coordinator / Front Office Coordinator
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Job Description
About Us
At Dental Boutique we are passionate about transforming lives one smile at a time. As an award-winning cosmetic dental practice we are recognised for our expertise in delivering exceptional smile makeovers across Australia and New Zealand.
Our growing network offering world-class patient care and cutting-edge dental services. We pride ourselves on creating a warm welcoming environment and building lasting relationships with our patients.
We are proud to be:
- Multi-award winners including Australian Business of the Year Dental Services of the Year and Health Services of the Year
- A nationally accredited highly acclaimed cosmetic dental brand
- Known for our bespoke natural smile makeovers designed with artistry detail and advanced technology
But what truly sets us apart are the values that drive everything we do:
- We Care and Respect our patients our people and our purpose
- We Deliver What We Say We Will Do every time
- We Do Everything with Passion because we believe in what we do
- We Pay Attention to Detail perfection lives in the details
- We Lead the Way with innovation ambition and confidence
About the Role
This hybrid role blends the warm relationship-driven nature of patient coordination with the fast-paced energy of front office reception. Youll:
- Be the welcoming face of the clinic managing reception duties appointment scheduling and patient follow-ups with efficiency and care.
- Support patients as they begin their smile journeybuilding trust answering questions and ensuring they feel informed and valued every step of the way.
- Use your people skills and solution-focused mindset to help patients take the next step in their treatment creating a seamless and positive experience.
- Collaborate closely with clinicians and the broader team to deliver consistent high-quality care.
What Youll Bring
- 2 years experience in sales customer service or patient coordination experience in cosmetics private healthcare luxury retail or wellness is highly valued.
- Excellent communication skills with the ability to convey treatment-related information clearly calmly and with empathy.
- A strong service mindset youre driven to create positive experiences and support each patients journey.
- Confidence in managing bookings reception responsibilities and payment conversations.
- High attention to detail and the ability to coordinate tasks such as follow-ups appointment scheduling and supporting dentist-led treatment plans.
- A collaborative can-do attitude and a desire to grow and evolve within the role and business.
Why Youll Love Working With Us
- Meaningful Impact Contribute to a brand that genuinely changes lives one smile at a time.
- Career Progression Be part of a fast-growing company with clear pathways for development and promotion.
- Team Culture Join a passionate supportive team that lives its values every day.
- Growth & Learning Access ongoing training and development to elevate your skills and confidence.
- Forward-Thinking Environment Thrive in a dynamic clinic that embraces innovation and continuous improvement.
Ready to Apply
If youre ready to make an impact wed love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why youre the perfect fit for this role.
For any questions or inquiries please contact our talent team at
Required Experience:
Manager
Employment Type
Full-Time
