Data Analyst, Managed Detection & Response
Data Analyst, Managed Detection & Response
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1 Vacancy
Job Description
Presidio Where Teamwork and Innovation Shape the Future
AtPresidio were at the forefront of a global technology revolution transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.
The Role
Presidio is seeking a data-driven operations-oriented data analyst to join our Managed Services team supporting our Managed Detection and Response (MDR) practice. This role is designed for someone early in their career who is eager to turn operational data into meaningful insight that drives customer retention service optimization and continuous improvement across the MDR lifecycle.
Responsibilities include:
- Build and maintain dashboards and reporting views (Power BI Excel ServiceNow) to surface real-time MDR operational KPIs including detection efficacy response SLAs alert volume and platform health metrics.
- Collaborate with MDR Customer Success Managers (CSMs) and Service Delivery Managers (SDMs) to deliver data-driven recommendations during onboarding QBRs and renewal discussions.
- Analyze MDR customer telemetry SOC activity and support trends to identify churn risks threat patterns and opportunities for service expansion.
- Partner with engineering and platform teams to enhance the use of tools like LogRhythm Palo Alto XDR and threat intelligence platforms.
- Conduct ad-hoc analysis using SQL Excel/Sheets Python or R to explore strategic questions as well as operational report development such as:
- What telemetry sources generate the most actionable alerts
- Where are response bottlenecks emerging within SOC operations
- Which clients are under-utilizing the MDR service
- Standardize and improve tracking of operational excellent in MDR including maturity progress response time adherence and detection coverage quality.
Required Skills and Professional Experience
- Bachelors degree in Cybersecurity Information Systems Data Analytics or a related field.
- 02 years of experience in data analysis customer success operations or managed services (internships welcome
- High proficiency with Excel/Google Sheets; familiarity with SQL or Python is a strong plus.
- Foundational understanding of MDR SIEM/SOAR and incident response concepts.
- Clear concise communicator capable of conveying technical data to both technical and executive audiences.
- Curious mindset attention to detail and passion for operational excellence.
- Ability to work cross-functionally in a fast-paced security-driven services environment.
Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.
Hereyour impact is youre harnessing the power ofGenerative AI architecting resilientdigital ecosystems or drivingdata-driven transformation youll be part of a team that is shaping the future.
Ready to innovate Lets redefine whats nexttogether.
About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .
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Applications will be accepted on a rolling basis.
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race color creed religion national origin age sex citizenship ethnicity veteran status marital status disability sexual orientation gender identification or any other characteristic protected by applicable federal state and local statutes regulations and ordinances.
To read more about discrimination protections under Federal Law please visit: you have any difficulty using our online system and need an accommodation in the job application process due to a disability please send an email tofor assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to.
Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
Required Experience:
IC
Employment Type
Full-Time
